Data entry, pc tech, IT specialist
Resume:
MARCEL GRIFFIN
**** *. ********* ********* ***** #1081, Glendale, AZ 85308
****************@*******.***
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Very detailed oriented and organized. Quick learning is what I've been great at. My military skills are my tool to success.
Hands-on, IT person with experience leading teams in delivering appropriate technology solutions for desktop and mobile products. Comprehensive knowledge of platform development, enterprise, cloud services, and web-based applications. Innovative change agent with a unique mix of high-level technology direction and deep technical expertise.
Employment history
Warehouse Supervisor, Brikksen Fasteners. Phoenix
Jan. 2014 – Present
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Establish and maintain relationships with individual or business customers or aid with problems these customers may encounter.
Appoint department heads or managers and assign or delegate responsibilities to them.
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Perform clerical duties such as typing, proofreading, and sorting mail.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Use computers for various applications, such as database management or word processing.
Complete forms in accordance with company procedures.
Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
Provide services to customers, such as order placement or account information.
Train and assist staff with computer usage.
Inventory
Ship/receive pick/pack
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Data Entry
Customer service
E-5, United States Marine Corp. San Diego
Aug. 2005 – Dec. 2013
Compile, sort and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Store completed documents in appropriate locations.
Locate and correct data entry errors, or report them to supervisors.
Maintain logs of activities and completed work.
Select materials needed to complete work assignments.
Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
Use computers for various applications, such as database management or word processing.
Field radio operator
Data entry
Customer service
Management
Personal trainer
Test and Repair, Communication Test Design. South Bend
Feb. 2005 – Jul. 2007
Perform risk assessments to develop response strategies.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Order tests that could determine the causes of product malfunctions.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Solicit sales of new or additional services or products.
Customer service
Education
Southern New Hampshire University, Glendale, Arizona
Associate of Applied Science, Informational Technology, Present
Riley High School, South Bend, Indiana
High School Diploma, General Studies, Jun. 2005
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