Customer Service Professional Experience

VRAJ PATEL **** N Ridge Circle

Cedar Falls, IA **613

****.*********@*****.*** 319-***-****

EDUCATION

McMaster University – DeGroote School of Business

Master of Business Administration; Finance Major

Burlington, Ontario, Canada

Sep 2015 – Jun 2017

Cumulative GPA: 3.8/4.0

Honors: Dean’s Honor List: 2015 – 2017; Entrance scholarship: 2015; Michael Lee-Chin and Family Scholarship and The Zoltan D. Simo Academic Grant: 2017

Relevant Coursework: Fixed Income Analysis, Financial Statement Analysis, Financial Modelling, Valuation for Finance Professionals, Financial Accounting, and Managerial Accounting McMaster University

Bachelor of Science, Psychology, Neuroscience, & Behaviour Major Hamilton, Ontario, Canada

Sep 2010 – Jun 2015

Honors: Dean’s Honor List: 2012 – 2014; Entrance and QE II Aiming for the Top scholarships: 2010 PROFESSIONAL EXPERIENCE

Variety

Financial Analyst

Vaughan, Ontario, Canada

May 2014 – Jun 2017

Efficiently managed financial budget to save up $20,000 which I recommended be invested in PP&E; resulted in a new cash flow stream which increased yearly sales by 17%

To improve financial decision making, I created models to forecast future cash flows; resulted in improved decision making regarding effective use of supplier discounts and when to implement new projects

To increase the number of payment options offered, I introduced a new program which enabled customers to purchase products on credit; resulted in reducing customer turnover due to lack of different payment options Second Largest Bank in Canada

Student Consultant

Toronto, Ontario, Canada

Jan 2017 – Apr 2017

To tackle the problem of improving the existing supplier code of conduct (SCoC), I developed a framework which my team used as a basis for their research; resulted in narrowing the scope and ambiguity of project

After assessing the existing SCoC, I provided valuable insight, backed by current research, which was leveraged to transform the existing SCoC into an industry leading SCoC, ensuring ethical standards are met by suppliers, procurement risk is reduced, and bank's reputation is maintained

To ensure a smooth implementation process, my team and I presented a draft of our recommended SCoC and implementation plan to key stakeholders within the bank with great success; key recommendations and insights provided will be used to reduce resistance to change when the new SCoC goes live LEADERSHIP

York University – FreeSAY Organization

Executive

Toronto, Ontario, Canada

Summer of 2011 – 2013

Synthesized debate topics to promote healthy discussions; subsequent discussions broadened the perspectives of the audience, participating members, and myself on the topics covered

Organized bonding events like dodge ball games to provide a venue for debaters to vent their frustrations

Introduced a poll system to determine debate topics; resulted in 15% increase in audience attendance ADDITIONAL INFORMATION

Skills:

Modeling:

Computer:

Interests:

Native English speaker; fluent in Gujrati, and Hindi, customer service, and time management Completed Wall Street Prep self-study course about financial modelling Proficient in Excel, PowerPoint, and Bloomberg

Basketball, Camping, Canoeing, Squash, and Badminton

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