Customer Service Associate

TONYA MURDOCK

**** * ******, *******, ******** **651 C: 773-***-**** ****************@*****.***

Skilled, Senior Specialist with a background in banking and customer service, and operation seeking a challenging career opportunity with a progressive organization. Complex problem solver

Strong decision maker

Works well in diverse team environment

Team leadership

Quick learner

Proficient in Microsoft Windows

Type 75 wpm

17,000 numeric kspm

20 years experience in banking and

customer service

Volunteer at the YMCA as mentor

Volunteer at Turkey Chop to feed the community

Senior Specialist, 08/1997

JP Morgan Chase – Chicago, Il

Process mail received from the USPS on the mail sorter for delivery to production. Resolve any issues with a client, that may have regarding their deposits. Associate of Applied Science: Business Systems with Network Administration GPA 3.2, 2002 Computer Learning Center of Chicago - Chicago, IL

Associate of Science: Business GPA 2.8,

Saint Xavier University - Chicago, IL

Associate of Science: Business GPA 2.5,

Blackburn College - Carlinville, IL

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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