Customer Service

Jihnia Chatman

Winter Springs, FL 321-***-****

ac28r9@r.postjobfree.com

OBJECTIVE

To leverage 20+ years client-facing experience handling internal and external clientele, 10+ years insurance sales, and expertise in negotiations. To capitalize those skills in a claims related role. To provide excellent customer service while negotiating fair assessments and settlements. SKILLS

CUSTOMER SERVICE SKILLS

• Provided customer service to external customers which included the application of basic and intermediate underwriting guidelines, discounts, coverage's and pricing options for all lines of business. Analyze, clarify, and resolve basic and intermediate policy and account related questions/transactions from external customers for all lines of business. CUSTOMER SALES

• Provided customers with quotes, processed policies, cross sold and marketed product. Utilized core competencies and skills to maximize customer experiences. Provided an excellent customer experience by ensuring that policy transactions were issued and changes were processed accurately and in a timely manner. Objectively validated information provided for new business, endorsements and renewal transactions within defined scope of discretion. COMMUNICATIONS AND NEGOTIATIONS

• Reviewed problems and communicated with appropriate personnel to obtain information when necessary. Responded to customer inquiries through appropriate mediums. Exceeded sales goals for volume of quality new business quoted and written within company guideline.Strong verbal and written communication skills Ability to demonstrate critical thinking, decision making, and problem solving skills. Ability to multi-task and pay attention to detail. Ability to work independently as well as in a team-oriented environment. EDUCATION AND CERTIFICATIONS

• Rollins College - Organizational Communications, Business and Marketing

• Valencia State College/ Associate of Arts Degree - General Studies

• Property, Casualty and Life license certified

• Fluent in English and Creole

• Leadership training completion

RELATED EMPLOYERS

Farmers Insurance (formally 21st Century Insurance) Lake Mary, FL LTC Chicago, IL

Monumental Insurance Maitland, FL

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