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Customer Service Microsoft Office

Location:
Tulsa, OK
Posted:
November 10, 2017

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Resume:

Tamiya D. Lewis

*** * **** ** #**-**

Tulsa, Oklahoma 74107

Mobile: 918-***-****

Email: ac28qg@r.postjobfree.com

Career Objective/Summary

Determined and successful person with strong multi-tasking, leadership and communication skills, detail and goal oriented with great comprehensive skills; over 25 years of public speaking experience and have performed training sessions, meeting facilitation, needs assessments, events planning, and seminar development.

Skills and Qualifications

Microsoft Office: Word, Excel, PowerPoint, Access, Lync, OneNote, and Outlook

Windows 7

Windows Vista

Windows XP

Windows ME

Windows 95

Effective team leading, team building, self-publishing, basic computer courses and developing social skills

Over three years’ experience in the call center customer service arena; and have been employed with Suntech/Vartec Telecom, OREA, Micahtek, INC., TCIM (Edmond, Ok), and Dial America (OKC, Ok), AT&T Mobility (Tulsa, OK.)

Writing, reading, training, facilitating, and public speaking

Education

Guthrie Job Corps

Computer Operator

January 2000 to January 2001

Guthrie, Oklahoma

Oklahoma State University- Okmulgee

General Studies

January 2003 to August 2003

Okmulgee, Oklahoma

Oral Roberts University

Organizational/Interpersonal Communications

August 2003 to May 2007

Tulsa, Oklahoma

Experience

Tulsa Job Corps/Odle Management

Admissions Counselor

November 2015 to Present

Tulsa, Oklahoma

Effectively handle outreach, assessment, admissions and case management of appropriate youth for the Job Corps program. Facilitate center tours and orientation for prospective students. Travel periodically to perform outreach events. Serve as a mentor and role model for Job Corps students.

Directv Inc.

Customer Service, Technical

March 2015 to October 2015

Tulsa, Oklahoma

Worked with customers to successfully answer questions or concerns about billing, products, programming, and technical issues. Performed ttroubleshooting on DIRECTV equipment. Assisted with billing inquiries. Answered 40-50 inbound calls per day while building rapport with customers, problem solving, and recommending products on a daily basis.

The Movement Enterprises

Publishing Consultant

June 2009 to present

Tulsa, Oklahoma

Facilitate Self-Publishing Seminars for individuals who want to publish books or written material. Also, provide Self-Publishing Services, for authors, entertainers, and organizations by offering direct sales, customer service, public relations, marketing, digital media and order fulfillment.

Sand Springs Nursing Rehab Center

Business Office Clerk

August 2012 to August 2013

Tulsa, Oklahoma

Provide office support services in order to ensure efficiency and effectiveness within the Nursing facility. Receive, direct, relay telephone, and fax messages. Direct resident family members, affiliate staff and public to the appropriate location.

Professional references upon request



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