Manager Case

Erica Gottschalk RN

Summary of Qualifications

• Bilingual in Spanish and English with over 15 years experience in all aspects of Womens Health Care, Family Practice, and Telephone Triage

• Highly knowledgeable and experienced with multi-cultural and underserved patient populations

• Dynamically motivated team player willing to share knowledge and experience

• Impeccable knowledge of hands on procedures and practice standards

• Exceptional organizational and time management skills

• Excellent communication skills, both verbal and written

• Easily adaptable to specific patient needs

Professional Experience

Sixteenth Street Community Health Center, WI

RN Case Manager Prenatal Care Coordination

• Provided education in management of pregnancy discomforts, nutrition, exercise, preterm labor and other emergency situations, as well as labor signs and contraception

• Tracked and monitored compliance with ongoing prenatal care, newborn, and postpartum appointments

• Provided case management to patients beginning at onset of prenatal care until 8 weeks postpartum

• Conducted risk assessment to identify high risk patients and develop individualized care plans

• Conducted postpartum home visits and provided neonatal care education

• Complied with State of WI requirements for Perinatal Care Coordination

• Assessed for newborn jaundice and ordered lab tests as needed

• Maintained records for grant reports and Medicaid billing

• Referred to appropriate agencies/specialties as needed

• Provided newborn care until seen by pediatrician

• Provided breastfeeding education and support

• Evaluated for postpartum depression

• Supervised ancillary staff

ANS Home Health Services, WI

RN Family Care-Case Manager

• Completed Member’s Long Term Care Functional Screen with Case Manager within Family Care contractual guidelines.

• Collaborated with Case Manager to develop a plan of care to assist Member in being as independent as possible based upon Member’s strengths, weaknesses, and support systems.

• Assessed Members to determine physical, cognitive, and psychological barriers affecting Member’s functional abilities and quality of life.

• Evaluated Member’s ability to safely manage medications, schedule appointments, and arrange transportation services

• Arranged for services, supports or medical care that best meets Member’s identified needs.

• Conducted visits for reviews, post hospitalization assessments, and changes in condition

• Educated Members on wellness/prevention, and signs and symptoms of illness

• Acted in conjunction with Case Manager as Member’s advocate Martin Luther King Heritage Health Center, WI

Charge Nurse of Womens Health Department

• Collaborated with Providers and Prenatal Care Coordinators in management of medical and psychosocial care of high and low risk OB patients

• Assisted with various GYN procedures, such as Endometrial Biopsies, LEEPs, NSTs, 17 Hydroxyprogesterone injections, etc.

• Provided education in prenatal and post partum care, including smoking cessation

• Assisted patients with enrollment in programs for outside referrals

• Developed Procedure Manual for Womens Health Department

• Organized and facilitated monthly department meetings

• Acted as Telephone Triage Nurse for OB/GYN patients

• Scheduled and provided follow up for GYN procedures

• Oversaw and assisted MAs with patient flow and cares

• Floated to other medical departments as needed

• Ordered supplies, medications and equipment

La Familia Medical Center, NM

OB/GYN Nurse, Telephone Nurse, Walk-In Triage Nurse, and Family Practice Nurse

• Assisted

Provider

in

management

of

high

and

low

risk

pregnancies,

including

Gestational

Diabetes,

Pregnancy Induced

Hypertension,

fetal

demise,

molar

pregnancies,

miscarriages,

anomalies,

etc

• Assisted

in

management

of

GYN

care,

including

infertility

issues,

Polycystic

Ovarian

Syndrome,

abnormal

menses, uterine

prolapse,

myomas,

etc

• Assisted with non- gynecological procedures, such as: toenail removal, suture of lacerations, trigger point injections,

vasectomies,

cyst

removal,

etc

• Assisted

with

GYN

procedures

such

as

colposcopies,

endometrial

biopsies,

LEEPs,

etc.

• Provided

Incision

care

such

as

staple

removal,

debridement,

and

packing

• Performed

EKGs,

NSTs,

Spirometry,

point

of

care

lab

testing,

peak

flows,

etc.

• Provided

pre- op

and

post- op

teaching

for

procedures

and

surgeries

• Educated patients on contraceptive methods

• Performed telephone and in person triage

• Provided non OB/GYN patient education

• Provided follow up for abnormal labs

Certifications/Education

RN Multi-State Licensure State of Wisconsin

BSN UNIVERSITY OF WISCONSIN- MILWAUKEE

CPR CERTIFIED

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