Lisa Welch

Phone: 336-***-**** **** Heathrow Drive Email: ac28oe@r.postjobfree.com Winston-Salem, NC 27127

Education and Awards

FORSYTH TECHNICAL COMMUNITY COLLEGE: Introduction to Java-Programming, 2017

ALLSTATE INSURANCE COMPANY; ROANOKE, VA: Allstate Chairman’s Award, 2013

MICROSOFT PROJECT TRAINING; ROANOKE, VA: Professional Project Management Program, 2012

PINK ELEPHANT; ROANOKE, VA: Help Desk Certification, 2011

Professional Experience

ITG Brands LLC – Apex; Greensboro, NC

Quality Assurance Analyst/Business Analyst-FDA/GxP Systems; August 2016 to Present

Work on the IT Quality Management team alongside the IT Compliance team on the validation of GxP computerized systems (CSV).

Knowledge of Agile, Waterfall, and V-Models of SDLC

Review and author CSV documentation, such as User Requirements, Functional Specifications, Software/Hardware Design Specifications, Validation Plans, Test Protocols, Traceability Matrix, Validation Discrepancy Reports, Summary Reports and other documents for accuracy and conformance to regulatory and quality expectations.

Author and/or review Risk Assessments, IQ, OQ and PQ test scripts for analytical instrumentation to ensure adherence to GxP and data integrity requirements.

Attend regular team meetings to maintain a high level of awareness of all ongoing projects.

Perform tasks to ensure adherence to IT Governance SOPs.

Provide necessary approvals and sign offs for ITQA role as required and directed

Create, edit, and executed test cases in ALM.

Work along with CSV Engineer to gather business requirements to ensure compliance with regulations such as 21 CFR Part 11.

Participate in and ensure adherence to the change control process for CSV applications.

Assist with training around computer system validation, change management process, quality practices and/or applicable regulations as needed.

Prepare documentation and provide support for regulatory inspections and inspection readiness activities.

BB&T- QCENTRIC; GREENSBORO, NC

Quality Assurance Analyst-Deposit Systems; February 2016 to August 2016

Worked on the merger project of National Penn Bank with BB&T.

Tested software enhancements against specification documentation to ensure performance was consistent with written specifications, while ensuring compliance with Bank and government regulatory requirements.

Analyzed information related to specification documentation and prepared detailed written test plans.

Created, edited and executed test cases in ALM.

Recommended software enhancements or revisions to line of business (LOB) partners and prepared necessary documentation to initiate the enhancements if needed.

Documented, tracked and communicated the testing plans, testing results, testing analyses and unresolved problems.

Represented Deposit Systems Development team in testing meetings.

Provided support and worked closely with LOBs and other internal clients to accomplish ultimate goal of delivering a high-quality product that supported BB&T’s goals and objectives for Deposits, Client Central, CIF and Safe Deposit Box.

Created Defect tracking reports, determined the severity and priority of all opened defects.

BB&T- VEREDUS; GREENSBORO, NC

Manual Tester-Moody’s Risk Origins; March 2015 to December 2015

Created test scenarios that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Documented software defects, using a bug tracking system, and report defects to software developers and project managers.

Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Advised, mentored, trained or assisted quality assurance analysts and developers at other skill levels, as needed, to ensure timely releases of high quality code.

Participated in product design reviews, providing input on functional requirements, product designs, schedules, or potential problems.

Designed and executed test cases using HP Quality Center. Microsoft Excel and Word used on a daily basis.

Performed Load, Volume and Stress testing.

TEKSYSTEMS – WELLS FARGO; WINSTON-SALEM, NC

Quality Assurance Analyst-ACH Wholesale; November 2013 to March 2015

Contracting with the Wholesale Quality Assurance Department to provide critical production support and risk mitigation for the domestic and international Automated Clearing Houses.

Recommending policy and procedure changes to senior leadership to boost profitability.

Determining if complaints meet the risk profile established by the business.

Ensure complaints were escalated identified, tracked, and reported appropriately.

Responsible for the continued success of the Convergence Project.

Analyzed ACH Management application functionally and FRD to recognize applicable test scenarios.

Tested various ACH transactions such as PPD, RCK, TEL, WEB and XCK all while using a Secure Token.

Tested NACHA payment files and created these files for testing. Created and implemented Test Plans and Test Scripts that complied with the Requirements Traceability Matrix Participated in weekly defect meetings with the test team, upper management and the developers to resolve issues and or assign or track defects found during testing.

Conducted peer reviews of test cases and provided summary progress of the testing effort.

Created Use Case scenarios for input of source.

Utilized HP Quality Center for recording test case scripts and defect tracking.

Reviewed all completed test cases and produced the final Test report to the Technical Delivery manager.

Executed and wrote manual test scripts. Microsoft Excel and Word used on a daily basis.

Tested native mobile banking applications on iOS and Android devices- i.e. iPhone, iPad, Samsung

Performed weekly Automation testing of the International ACH Payments system.

ALLSTATE INSURANCE COMPANY; ROANOKE, VA

Senior Quality Assurance Analyst/Business Analyst; 2006 to 2013

Performed Quality Assurance testing that included functional, regression and performance testing.

Collaborated with multiple vendors to bring new technology in-house and managed the enterprise-wide transformation of the desktop environment.

Designed and executed test cases using HP Quality Center.

Utilized HP Loadrunner for Performance Testing

Developed training materials and trained other QA team members.

Tested ACH, Credit/Debit Cards, and eCheck transactions.

Worked with Lexus Nexus and Chase Bank while testing.

Tested all types of credit card transactions such as MasterCard, Visa, American Express and Discover.

Validated Routing and Account numbers while processing payments in a secure testing environment.

Constructed, executed, and reported to QA Leads and Business Analysts on risk-based functional and regression testing.

While employed in this role, I also gained the title of Allstate Commercial Billing Subject Matter Expert (SME).

Microsoft Excel and Word used on a daily basis.

EQUITY ONE; ROANOKE, VA

Account Representative; 2003 to 2006

Provided excellent customer service to present and potential customers by selling Equity 1 products to meet their needs.

Worked with past-due customers to adjust their accounts.

Also acted as the primary trainer for new hires.

NEW ROADS; ROANOKE, VA

Customer Service Representative; 2002 to 2003

Resolved customer complaints. Worked various fraud reports

Handled a very high call volume taking orders while giving the exceedingly high levels of customer service.

***Additional Work Experience, and References Available Upon Request***

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