Engineer Microsoft Office

Certification

Microsoft Certified Systems Engineer

(MCSE)

Microsoft Certified Professional + Internet

(MCP+I)

Master Certificate Microsoft Office

Areas of Expertise

Network administration

Server and Desktop maintenance and support

Desktop administration

End user experience

Network Architecture and Administration with Microsoft BackOffice Products, and Office Applications

Microsoft servers

Help Desk administration and issue tracking

Cell phone management & support

Product Expertise

Operating Systems: Windows server 2016, 2012, 2010, 2008, & 2003, Windows 10, 8, 7, & XP

Software: Microsoft CRM, VMware vCenter Server & vSphere Client, MS Exchange 2013 & 07 SQL server 2012, 2010, MS Office 365, 2013 & 10, MS Project 2013, MS Visio 2013, CommVault, AppAssure, Veeam, Backup Exec, Trend Micro, Kaspersky, Symantec Anti-Virus

Hardware: Microsoft Surface Watchguard, ArcMail Defender, EMC, Netgear, Equallogic NAS hardware, HP & Dell servers, Dell/HP desktops and laptop, APC systems, Cisco router and switch, Droid, Apple, ShorTel

Protocols: AD, MS DNS, DHCP, WINS, TCP/IP, VPN

Documentation: Trouble server reports network monitoring, Time tracking, Proposal for Work, Project Planning, Status reports, Project requirements

Education

North Hennepin Community College, MCSE track 1998

US Navy, Advanced Electronics School, 1990

Professional Experience

Clearfield, Inc.

Network Administrator (2/14 – 10/17

Manage all user accounts and access in AD\Exchange CRM and third party software.

Server management with Vmware

Network Patch management servers and desktops

Desktop Migration from windows 7 to Windows 10

Hardware Migration from laptops & iPads to MS Surfaces

Supported servers and desktops

End user support for 200 local users and 75 remote users

Managed cell phone contract and devices

End user training of new software and upgraded applications

Software license management

Hardware procurement and management

Cyber Advisors, Inc.

Network Engineer (consultant) (4/12 – 2/14)

Primary engineer for 3 different companies and secondary engineer for 2 companies

Manage schedules and allotted hours for customers

Work at each client varies from desktop and end user support to server & network management.

Server setup, test, migration to production

Desktop rollouts

Network backup ad all customers as well restores, using Backup Exec, Veeam, AppAssure

U.S. Water Services, Inc.

Computer Support Specialist (6/11 – 3/12)

Create and manage all user accounts in AD\Exchange CRM and third party software.

ArcMail implementation and management

Server support for 5 physical servers and 2 VM servers

End user support for 75 local users and 150 remote users

Sugar CRM product management

Printer cost management

End user training of CRM and custom RO software

Installation and configuration of large training room

Software license management

Configure and support of many styles of phones and tablet

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