Ruben A. Martinez

**** ******* ***** *** *. Kissimmee, FL 34741

787-***-**** • ac28bq@r.postjobfree.com

HEADLINE

Fast learner and responsible professional looking for an opportunity to grow. Proven efficiency and CSS.

OBJECTIVE

Experienced professional in the banking, retail and customer service fields, seeking a position within a company that offers the opportunity to grow. Excellent communication skills and proven team player.

SKILLS

2 years experience in a fast pace retail environment, over 10 years experience in the banking industry and CSS. Worked with other departments and upper management.

Consistent in achieving goals, passionate about great customer service through listening, positive attitude and prompt followup.

WORK EXPERIENCE

Foreclosure/Bankruptcy Clerk-Minerva Marrero

Scotiabank, San Juan PR

Aug 2010-Oct 2017

Customer service for clients in need of account analysts in order to apply for foreclosure or other services available. Account analysis to prepare monthly report, data entry, billing to law offices, digitalized documents and organize it on files. Multi cross support in legal department, complete all transactions according to banking and corporate policies.

Customer Service Clerk

RG Mortgage -Hilda Vargas

1996-Aug 2010

Assist clients with a variety of situations related to their mortgage payments and account issues. Account analysis, data entry, offering alternative products and services that meet their needs. Complete all transactions according to banking regulations.

Kmart

Customer Service Representative/Cashier

1994-1996

Addressed customer issues, support their complaints. Operated cash register as and when necessary. Responsible of routine stocking, and pricing activities maintaining visual appearance of departments. Worked with supervisors and managers to increased and improved CSS.

EDUCATION

Associate in Drafting, CAD

Liceo de Arte y Tecnologia, San Juan, PR

1993-1995

Computer Programming

National College, San Juan, PR

1992-1993

High School Diploma

Jose S Alegria, Dorado, PR

Graduation 1989

REFERENCE

Available upon request.