Project Manager Technical Support

Daniel Bach

Email: ***********@*****.***

Phone: 408-***-****

Professional Experience

Varitech IT, San Jose, California 2015-present

IT Specialist

Provide to customers: Installation, upgrading, configuration, troubleshooting on-site and remote for Desktop/Laptop/Server/Network/IP Camera/VoIP/Switches/Internet/DSL Router/Security Surveillance system/Point of Sales).

Provide hardware/software support for PC, POS terminals/printers.

Supervised and implemented the installation, repair, troubleshooting and maintenance of computers/servers/ hardware/software, network cabling, IT server migration, create office site installation from scratch like servers, networking, cabling etc.

Scheduled weekly meeting to discuss the new or unsolved issues with the team and came up with possible solutions to prevent same issues happen again.

Platinum Business, San Jose, California 2006-2012

IT Support Specialist:

Hardware/Software upgrade, installation, training and development methodologies

Workflow analysis and design, process flow modeling.

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals

Reports design, reliability, maintenance and recommend corrective actions.

Hardware/Severs recommendation, negotiation, purchasing.

Multi Integration Corporation, San Jose, California 1995-2006

Project Manager

Plan, design, install and support major server network system and data management for Reinhardt Werba Bowen (Investment Advisory Services) in Campbell, San Jose.

(1996-1999)

Design, coordinated with management team to build Data Center for Invisalign (Braces) in San Jose supporting daily business activities in US and worldwide.

(2001-2005)

Database management for Aparicio Inc (Construction Company) in San Jose. Coordinated with management and end users to restructure firm’s files/records using SQL queries and Masterbuilder software, maintenance database.

(1994-2006)

Intel Corporation, Santa Clara, California 1989-1992

System Administrator: Managed general network server IBM AS400 / Novell Server and technical support for over 200 users & computers for the division.

Responsible files backup / restore, data recovery and compile daily/monthly financial/manufacturing reports.

Purchasing computers & providing recommendations hardware/software for the Division.

Technical Skills

Operating Systems: Windows XP/7/8/8.1/10, Windows Server 2012 R2, Mac OS, Linux

Networking: LAN/WAN Administration, VPN, TCP/IP, Novell, Ethernet, Cisco Routers & Switches, VoIPLAN/WAN.

Languages: HTML/ JAVA, JAVAScript, PHP.

Application/Tools: MS Office, Visio, MS Project, Lotus Notes, MS Exchange/Outlook

System Endpoint Protection, Backup Exec. Fluke Network Inspector, Net Objects.

Education:

Bachelor of Arts in Teaching Credential, Major in Literature, Su Pham University Saigon Vietnam.

AS Degree in Computer/Electronics Heald College

Certified Network Engineer (Novell Corporation)

Management Information System Courses. San Jose State University

Cisco Networking. San Jose City College

References:

David Tichenor IT Director /Fox Racing Shox. Tel: 408-***-****

Valentino Deleon Engineering Director /Cisco Corporation Tel: 408-***-****

Contact this candidate