Customer Service Microsoft Office

Summary

Extremely motivated to learn and improve; hardworking, focused and driven

Experienced at working in different cultural environments; Has a willingness to travel

Incredibly flexible and able to think outside the box

Talented instructor with great public speaking and presentation skills; Excellent writing skills

Experience

GLAD Osaka, Japan Fall 2014 to Present

English Instructor

Uses powerpoint presentations to capture the attention of a wide audience

Makes effective use of teamwork with other teachers from a culturally different background

Creates lesson plans in advance for those who are on different learning levels

Creates and uses materials to help simplify grammar explanations, such as flashcards, worksheets and pair-work activities

Direct General Tampa, Florida Spring 2013 to Spring 2014

Claims Assistant

Assisted clients over the phone with automobile accidents

Helped employees with daily assignments in the office

Trained newcomers how to properly handle attorney mail, medical bills and returns for our clients

Flexible to come into work whenever needed, including midnight shifts

University of South Florida Tampa, Florida Winter 2012 to Spring 2012

Marketing Research Internship

Used social media/facebook to draw interests of foreign students into our study abroad program

Prepared a cost-benefit analysis showing the unique opportunities our university offers for international students in PowerPoint

Performed a local survey towards many foreign students on campus to gather information about the university’s strengths and weakness

Abercrombie and Fitch Tampa, Florida Spring 2007 to Summer 2009

Sales Associate

Helped consumers locate items in the store to bring them a better shopping experience

Assisted managers with opening and closing by cleaning and organizing inventory in the store

Education

University of South Florida Tampa, Florida Class of 2012

Double B.A in International Business and Finance, Minor in Marketing - GPA 3.3, Conversational Japanese

Study focus in marketing, public speaking, customer service, advertising and management. Business studies in economics, accounting, management, IT, international studies, finance and foreign language.

Skills

Detail oriented, excellent researcher, good with numbers, very flexible

Public speaking, writing, advertising, presenting,

Very focused, time oriented, good at collaborating with others

Proficient with Microsoft office (Word, Excel and PowerPoint)

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