Customer Service Representative

WASID IQBAL

Address : Hor al anz behind Sind derbar hotel Dubai, UAE

Email : **********@*****.***

Contact No : +971*********

Visa Status : Own visa

CAREER OBJECTIVE

To work in strong, forward thinking, progressive and equal opportunity organization where I can apply the knowledge I have obtained, involving maximum utilization of my skills and experience

to deliver beyond expectations and meeting the challenges of real life projects.

EDUCATIONAL QUALIFICATION

Master of Business administration (MBA)

2010-2012

Specialization: Finance

Institute: IMSCIENCES Peshawar (Pakistan)

GPA: 3.3

Division: 1st

Bachelor of Business administration (Honors)

2005-2010

Specialization: Finance

Institute: IMSCIENCES Peshawar (Pakistan)

GPA: 2.9

Division: 1st

Intermediate:

2003-2005

Institute: Islamia College Peshawar, Peshawar (Pakistan)

Division: 2nd

Matriculation (science)

1994-2003

Institute: Quaid.e.azam public school zaida swabi, Peshawar

Division: 1st

SOFTWARE

Quick book, Peach tree, Tally, Accounting in Excel, MS Office.

PROFESSINAL EXPERIENCE

Al EITIMAD BUILDING CONTRATING LLC (RAS AL KHAIMAH) UAE

Designation: Admin officer

From: July 2017 to present

RESPONSIBILITIES:

Deal with Phone, email and social media requirement.

Maintain and handle the daily operation.

Maintain time and attendance records of the staff in head office and the field office.

Organize meeting and take notes from them.

Maintain and keep track for employee’s handover and actual custody/possession.

Stock taking and reordering supplies where necessary.

Maintain office records, establishes reference files on various subject for archiving.

PAKISTAN MINERAL WATER BOTTLING PLANT (PVT) LTD. (AMRAT) Gadoon amazai

Designation: Accounts officer

From: December 2014-August 2016

RESPONSIBILITIES:

Responsible for preparing and posting of transaction as like account payable, account receivable, general ledger, capital

Ensure that the company accounting records are prepare and updated according and in a timely manner.

Proactively interact with the vendors to ensure timely updating of the accounting records relating to their payments, deduction and payments.

Deal with the company bankers and ensure timely reconciliation of statements balances.

Assist the manager as directed and substitute for him during his absence.

Prepare and present monthly/yearly financial reports

Ensure all other statutory dues are paid in time and recorded accurately.

Banking transaction by manual and online ( cheque deposits, cash receipts, payment transfer, cheque book etc)

STAR MARKETING (PVT) LTD PAKISTAN

Designation: Customer service representative

From: August 2012-November 2014

RESPONSIBILITIES:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.

PERSONAL INFORMATION

Father Name : Javaid Iqbal

D.O.B : 14 June 1984

Passport No : Ln1332862

Marital status : Single

Nationality : Pakistani

REFERENCES

Available on request.

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