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Support Customer Service

Location:
Kennesaw, GA
Posted:
November 09, 2017

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Resume:

Michael Seden

**** **** **** *****, ********, GA 30152 • 770-***-**** • ac27x1@r.postjobfree.com

» Professional Summary

-Data Center experience, comfortable integrating, installing, relocating and moving around Data centers, MDF’s and IDF’s.

-Able to grasp new ideas and concepts quickly and work well with others. Proven leader and trainer in business and military. Unique ability to visualize finished product from starting ideas.

-Volunteer with several organizations to do good works, and on Board of Directors for a Veterans Support Organization and NPA.

-Current Certifications: CCNA:R/S, Security, Commscope CISS, iTRACS Analytical IT professional that applies hardware and software design, installation, administration and configuration knowledge to support a growing business.

-Strong knowledge of OSI and TCP/IP model and Ethernet concepts as well as civil engineering principles,.

-Extensive experience as a construction company owner, effectively finding the best methods possible to complete exceptional construction projects to customers vision.

» Education

DeVry University, Alpharetta, GA

Associate of Applied Science: Network Systems Administration, 2011

» Skills

•CCNA: R/S and Security

•CISS - Commscope imVision AIM

•DCIM expert (iTRACS)

•LAN, WAN and WLAN expertise

•Data Center set-up, migration and infrastructure management experience

•VMware: VSphere ESXi, Centos, Windows, Linux OS experience

•Cisco UCS installation, management

•Cisco B & C Series, Dell Server experience

•Cisco ASA Installation, upgrade, management

•Firmware/Hardware upgrade knowledge

•Cisco VoIP: CUCM, CME, CUCX, CUE, CUP and Cisco VoIP router (2900)

•GRC and DLP experience (RSA SE)

•Customer Service

•IBM AS400 Support

» Work Experience

IT Contractor to Insight Global 3/17-Present

Currently under contract, working at HP Enterprises. Customer support by phone and Email on SAN, 3PAR, Ibrix, and XP Storage, Brocade and Cisco Fibre Channel Switches and Fabrics. Cisco Cyber Ops

Level I NOC Technician (Lead, afterhours support) 8/15 – 2/17

ServIT, Inc. (www.servit.net)

oLead afterhours/gap technician in 24/7 NOC environment. Provide Tier1 &2 service for ServIT’s “All Inclusive Technology” solution covering IBM, Linux and Windows products and services, hardware and software and both on and off site support. Support SAN and NAS solutions for customers as needed

oProvide real time monitoring solutions using Solarwinds, anytime device access with N-able (RMM), Dell SonicWALL VPN, Remote Desktop and Cisco AnyConnect. Provide MAC’s for Firewalls and other network solutions

oManage Clients VSphere Clusters, Datastores, and Hosts.

oIBM, Cisco and Dell server support

Senior IT Consultant, 9/15/14 – 6/12/15

DCMWorks, (www.idmworks.com)

oData Center Migration Planning

oIT Relocation Management

oBusiness Continuity / Disaster Recovery Consulting

oDCIM Service Delivery Methodology

oData Center Infrastructure Management

oPrecision by DCM

oCertified imVision Support Specialist (CISS)

oiTRACS Data Center Infrastructure Management Specialist

Back Office Administrator I, 10/13 – 9/14/14

Inalfa Roof Systems, Inc. – Acworth, Ga 30102

oResponsible for supporting business hardware and software systems, this includes network and server environments along with storage and backup systems. Other responsibilities include maintenance of current ICT systems such as backups and OS patches and all environment settings, ongoing system and environment documentation, making sure the hardware is working properly. In addition, responsible for supporting new system environments stemming from strategic direction or development activities including working with persons in the organization to identify the need and develop project objectives then support implementation of those objectives from a technical perspective.

oOversaw installation of network infrastructure at new factory location. Worked in conjunction with advance teams and Mechanical Engineers on new line set ups, line PLC and PXI computers. Worked with North American Headquarters in Auburn Hills, MI. to set up and validate all internal programs and networks within the Inalfa Global VPN.

Consulting Engineer, 8/2013- 2016

Nedes Consulting (Self) – Kennesaw, Ga 30152

oContract to BTA

Consulting Engineer, 09/2011 – 8/2013

Business Technology Architects – Roswell, GA 30076

oCertified CommScope imVision Support Specialist

oInstalled and maintained companies Data Center and Office MDF’s including Cisco ASA firewalls, L3 Switches, LWAP’s, UCS Chassis, Blade and Rack Servers, Fabric Interconnects, Voice router, PDU’s, UPS, Coraid Storage SRX Application Control Engines.

oCompleted remote access and on site equipment upgrades and configurations, involving software solutions and hardware repairs.

oRSA SE in GRC and DLP, Awareness Technologies(ATI) Manager for InterGuard Suite (Security)

oAdministrator for office’s Cisco CUCM IP Phone system.

oInstalled and administrated VMware’s Zimbra Collaboration System (ZCS) for company e-mail and calendar.

oMultiple deployments of Cisco IP Phone system’s for Large Corporations.

Principal, 05/1997 – 9/2011

Nedes Contracting – Greater Atlanta Area, GA

oSole Proprietor of Nedes Contracting managing multiple projects at once successfully

Staff Sargent, Fire Support Sargent, Recruiter, 02/1977 – 4/1987

US Army – Georgia, Kansas, Iowa, Korean DMZ (13F30)

» Affiliations

Network Professional Association

Honorable Order of Kentucky Colonels

Visions Outreach



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