Manager Microsoft Office

Senior Digital Content Communications Manager

EXECUTIVE SUMMARY

Communications and Content Program Manager who consistently maximizes the value of an intranet as a communications, training and knowledge management tool. Ability to partner with technology leaders and project managers to define communication needs, advocate for the end user experience, create appropriate training and ensure alignment with business objectives. Adaptive knowledge management professional with an intellectual curiosity which fuels my love for continuous learning and desire to organize and convey information. Written and verbal communicator with an in-depth understanding of diplomacy and experience with global stakeholders.

PROFESSIONAL EXPERIENCE

Lloyds Commercial Bank – (Consultant/Green Key Resources LLC)

CEO North America Team - Communications & Marketing

(Communications Project Consultant) 09/2017 – present

Develop and implement communications plan in support of Lloyds Bank Corporate Markets objectives, with the support of established North America and UK communications teams;

Conceptualize, manage and contribute to design of new intranet launch, anticipating project needs and messaging to impacted audiences;

Served as acting Lead Communications Officer managing project timelines, communications channels and senior updates to Vice President and Chief-Of-Staff;

Pearson - (Consultant/NTT Data LLC)

Global Communications Advisor 02/2017 – 07/2017

Planned, developed and delivered all local internal and external communication activities, following the Program Communication approach;

Ensured all local internal and external communications and content were consistent with the program and company’s overarching narrative, tone, messaging and visual identity;

Developed communications plans for global Oracle ERP implementation, biweekly program newsletter and presentation materials for intranet team spaces.

ActiveHealth Management (Acquired by Aetna 2005)

Digital Content Communications Manager 02/2011 – 2/2017

Recipient of the Silver AWEA Award 2014

First recipient of the BEST (Better, Efficient, Smarter, Timely) Ambassador Award by CEO 2012

Managed wellness program testimonials and delivered innovative digital content offerings including researching, interviewing members and writing health journey testimonials;

Served as Program Manager for all wellness programs, including building all awareness messaging and updates to wellness webinar calendar along with managing project list interdependencies and risks associated to each deliverable;

Managed and created all security awareness campaigns and documentation which supported our division passing the SOC2 with No Exceptions;

Led project to move employees from a Twiki (1998) intranet to a social intranet using Igloo software, including training key content owners and analyzing key usage trends to drive awareness.

Author IT Change Management communications, employee engagement surveys, IT-wide Town Hall presentations and newsletters.

Managed and executed all aspects of website content development, management and maintenance for internet, all public facing microsites, landing pages and digital properties.

The McGraw-Hill Companies (Kelly Services Agency/Consultant)

IT Communications /Project Lead - Corporate Information Management 06/2011 - 06/2012

Delivered all IT Change & Communications related to technology, processes and services.

Led IT Lunch & Learn sessions, this included developing framework, outline and creatively moderating presentations.

Managed multiple stakeholders at all levels and highlighted communications interdependencies, issues and risks.

Promoted and engaged training documentation for Enterprise for Windows 7 migration.

Posted all press releases and video on Jive social networking platform for an internal audience of 25,000 employees.

American Express Company (Advantage Staffing Agency/Consultant)

Senior Marketing Manager/Utility Trainer/Project Lead 04/2008 - 01/2009

Led all training for content managers and created all training documentation and digital resource library;

Acted as internal subject matter expert relating to country specific market questions regarding using the vignette content management tool;

Contributed to the launch of Amex Selects site which included visibility in 64 countries. Delivered and managed all customized global training on utility application for content management of site.

NBC Universal - Digital Media (ExecuSearch Staffing/Consultant)

Editorial Department Content Manager/Trainer 10/2007 - 11/2007

Edited the majority of the internet content in support of communications strategy.

Collaborated with designers and IT to develop templates and standards for the look, feel, and tonality.

Worked in conjunction with the IT division to implement website redesign, upgrades and developed a technical strategy.

Successfully launched www.travelskoot.com within one month as major deliverable for CEO (Jeff Zucker).

EDUCATION AND PROFESSIONAL DEVELOPMENT

Long Island University - MS /School of Education

Bernard Baruch City College - BA in Business Communications/Minor: Business Journalism

Languages: Fluent in Spanish

TECHNICAL SUMMARY

Microsoft Office Suite 2012, Microsoft Projects 2010, knowledge of Agile Methodology, Visio Professional, Active Directory, Deltaview, Adobe Acrobat Distiller, Adobe Photoshop, Social 1-2-3, Interaction Database, HP Enterprise Service Tool, BMC Remedy 8.1, Lotus Notes, EntreVision, Documentum, GoAnimate, SharePoint 2010, Salesforce.com, Marketo, Drupal, Google Analytics, Google Docs, MailChimp, BrightEdge SEO Platform, Vignette Content Management Systems (v7.3.1). Scripting Languages: HTML, CSS, Social intranet platforms: Jive, Igloo

INTERESTS & AFFILIATIONS

Affiliations/Charitable Organizations

Juvenile Diabetes Research Foundation, Volunteer 2005 - Present

Toastmasters Organization - Knickerbocker Club #46, Marketing Manager 2008 – 2011

CUNY Research Foundation (Contractor) Adult Education Program Trainer Oct 2009 – Dec 2009

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