Receptionist

ROSHNI MANANDHAR

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Certifications

Lincoln College Higher Secondary Education

Board of Nepal, Plus 2 in Management 2011

Skills

Customer-oriented Merchandising

Active listening skills Stocking

Consistently meets sales goals Skilled problem solver

Credit card transactions Motivated team player

Retail sales Employee relations

POS systems knowledge Natural leader

Upselling techniques Fluent in English, Nepali, Hindi Personal Information

Date of Birth: 09 September 1989

Marital Status: Single

Religion: Hindu

Nationality: Nepali

Work History

Customer Service Representative and Cashier December 2012 to Current Landmark Group, Fun city Oasis LLC – Fujairah

Welcome customers into the store, initiate the sales process, offer them qualified advise on the available products, recommend appropriate products, and promote Fujairah (C) 971********** **********@*****.***

Cross selling with a view to meet the customers’ needs.

Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.

Handle customer complaints professionally.

Communicate and marketing to the customers the information on special offers/ sales promotion events.

Maintain personal grooming as per the brand standards to represent a positive image Maintain an up-to-date database of customers visiting the store.

Comply with all company policies and procedures

Winning sales to meet targets

Maintaining eye- catching effective displays within the store

Providing customers with an enjoyable shopping experience by keeping good and effective relations with them.

Work Experience

Telephone Operator / Store Assistant January 2009 to December 2010 Sky Shop Kathmandu - Katmandu Nepal

Tele Marketing-Explaining to the customers about our business and achievements to maintain current clients and get new once.

Trainings Attended

Glamour Beauty salon & Training Center July 2008 to April 2009 Basic and Advance Beautician

Languages

Possess good communication skills in English, Hindi, and basic Arabic.

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