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Technical Support Engineer

Location:
Bhubaneswar, OD, India
Posted:
November 09, 2017

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Resume:

RAKESH KUMAR SAHU

Contact: +91-720*******; Email: ac27mx@r.postjobfree.com

HARDWARE & NETWORKING PROFESSIONAL

Seeking a challenging position in a reputed organization which provides opportunities for professional growth and advancement, where I can utilize my experience and acquired skills toward becoming a valuable asset to the organization.

PROFILE

Competent & diligent professional with an experience over 6 years in Installation, Configuration, Troubleshooting and Administration of IT Hardware & Software, Networks, Servers, Networking, Planning, Network Security etc.; currently working as IT Executive with Vaya Finserv Pvt Ltd.

Demonstrated capabilities in providing technical support and structuring customized solutions to meet customer’s specific needs. Proficient in Networking, System/ Server Administration & Configuration, Backup, Troubleshooting, System & Technical Support Operations targeting optimal operational performance & client satisfaction.

Conceptually strong with logical approach to the work with an eye for detail with expertise in installation and configuration of LAN/WAN, support of client/server and IT Hardware & Software, peripherals and networked systems. Handling maintenance function for reducing downtime and enhancing operational effectiveness of systems.

Good knowledge of networking concepts and Configuration of TCP/IP, DNS, DHCP, Routers, Switches, VPN, IP forwarding (Routing Enable/Disable). Well versed in planning, design, installation and configuration of servers, remote support, network user and facilities management on multiple platforms.

Focused and hardworking individual equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments. Good communication and presentation skills with the ability to perform above expectations with sound judgment & decision-making skills.

Core Competencies

System Administration Network Administration Hardware & Software Implementation & Maintenance Data Backup & Recovery Asset Management Incident Management Technical Troubleshooting Team Management

TECHNICAL EXPERTISE

Operating System

OS installation and Maintenance. (98,2000,2003, 2008, XP, Vista,7 and Linux)

Configuring the printers and Managing Network printing issues.

Data recovery using tools

DHCP, DNS and WDS Server Configuration, Windows Security (Permissions) and security with blocker

Manual Virus Removal

Networking

Complete understanding of TCP/IP and UDP Network Configuration, Server Configuration of DHCP and DNS

Cisco CLI commands to perform basic router and switch configuration.

Networking Planning & Troubleshooting

Configuring wireless modems and Wi-Fi .

Router Cisco® protocol- Static routes, & RIP, IGRP, EIGRP, OSPF Configuration.

Network Devices

3750, 3550 L3 SWITCH, 2960, 2950 L2 SWITCH, 2511 SWITCH and 2950, 2611, ROUTER

Certifications

CCNA (200-120) Computer Hardware & Networking Basic laptop repairing

PROFESSIONAL EXPERIENCE

Vaya finserv PVt Ltd Sr.IT Executive since Aug 2016.

Handling Installation, configuration, maintenance and troubleshooting of Application and third Party Software, OS Windows and Ubuntu., & user level Security.

Providing 58 branches IT Support to field staffs at branch level

Diagnosing and solving hardware/software related issues

Installing and configuring computer systems, printers, software and other relevant equipment.

Communicating with vendors for seeking quotations

Fix vendor for further price negotiation at bottom level

Follow-up vendors to supply materials

Maintaining call log registers

Maintaining IT Fixed assets

Stock reconciliation

Providing Training and Monitoring of the branch level activities.

Maintaining IT level security policies, Backup policies etc..

Managing computer installations along with all related accessories and networking to ensure hassle free functioning of systems. Updated users on maintenance tips for prolonged service life of machines.

Configure & troubleshooting Outlook, Outlook express, Mozilla thunderbird, windows live mail.

ZIQITZA Health Care Ltd. (102 & 108 Ambulance Service) IT Executive 2 Years

NIIT Technology Ltd. (National crime record bureau) System Engineer 18 Months

Gateway Tectrix System Engineer 1 Years EDUCATIONAL CREDENTIALS

Bachelor in Science (PCM) from Utkal University in 2008-2011.

I.T.I in Electrician under SCTE&VT in the year of 2007.

Council Of Higher Secondary Education,Odisha in 2005.

Board Of Secondary Education,Odisha in 2003.

PERSONAL DETAILS

Fathers Name : Karna kumar Sahu

Fathers Occupation : EX-Service Man

Nationality : Indian

Date of Birth : 25-07-1988

Marital Status : Single

Gender : Male

Languages Known : Odia, English and Hindi

DECLARATION

I do hereby declare that all the above information given by me is true to the best of my knowledge and belief.

With regards

Rakesh kumar Sahu



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