Help Desk Web Services

Nur Abud

*****@***.***

504-***-****

EDUCATION

Bachelors in Computer Science

University of New Orleans (UNO) May 2013

WORK EXPERIENCE

Android Developer 2017 – Present

ProntoTech LLC.

• Responsibilities included but not limited to:

• Software Development Life Cycle (SDLC) deliverables.

• Analyze business requirements and estimate level of effort.

• Develop technical requirements and interface specifications.

• Design.

• Write code.

• Perform Integration testing.

• Analyze root cause of performance issues.

• Implement optimizations and improvements in code.

• Teach & help other engineers in your areas of expertise.

• Leverage ideas from the community and adapt them for use in our systems. Used technologies:

• Java, Android SDK: api 16 to 26

• JSON, GSON, Jackson, Async HTTP Client, Rest, Rest web services

• JDBC, SQL, SQLite

• Gradle

• SVN, Git

• Windows, Linux.

Help Desk Support Administrator 2015 – 2017

4th Source

Responsibilities:

• Monitoring the help desk.

• On an average assisted 20 users a week; all tickets resolved in a timely manner by either Help Desk team or 4th Source Supervisor.

• Open/ Close tickets in Service Now and Track It; approximately resolving 20 tickets in a 4 day work week with 10 phone calls and 10 emails fluctuating. Problems varied by user.

• Add/ remove users from email distribution through Active Directory, reset users Virtual machine (VDI). Manually run jobs by accessing their directory and running the BAT file as an admin.

• Run Select/Update/Delete/Insert in SQL.

• Partition/ format HDDs, install/uninstall software.

• Virtualization VMWare and VirtualBox.

• Replace hard drives.

Zjool – GeoSocial Startup 2013 – 2015

Used technologies:

• Java, Android SDK: api 16 to 23

• JSON, GSON, Jackson, Async HTTP Client, Rest, Rest web services

• JDBC, SQL, SQLite

• Gradle

• SVN

• Windows, Linux.

TEACHING EXPERIENCE

Java Tutor 2011 – 2013

STARS Alliance Community - University of New Orleans CONFERENCES

STARS Alliance Community – Virginia 2013

HONORS &AWARDS

• Privateer Scholarships - University of New Orleans 2009 – 2011

• TOPs Scholarship - University of New Orleans 2009 LANGUAGES & TECHNOLOGIES

• Programming Languages

o Java 7

• Frameworks:

o Android

o Gradle

o Smack, Android Smack

o Ejabberd

• Data stores:

o MYSQL, SQLite

Contact this candidate