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Customer Service Manager

Location:
Spring Valley, CA
Posted:
November 08, 2017

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Resume:

Everald B. Welch

***** *. *** ****** *** Diego

El Cajon, CA 92019

619-***-****

ac27jr@r.postjobfree.com

References available upon request

QUALIFICATIONS

* ***** ********** ** *** commercial janitorial industry.

15+ years of sales, management and customer service experience.

Energetic, detail oriented, self motivated problem solver who welcomes a challenge.

Team player with excellent communications and interpersonal skills.

Committed to contributing to an environment where mutual respect fosters growth and achievement.

EMPLOYMENT

2010-2017 Projects.lead Sunset Commercial Services. San Diego, CA. Led projects team responsible for pressure washing, floor and projects team. Duties included working with crew, quality control to making sure the company’s SOP and local ordinances were followed. Point of contact for client relations. Duties include staff development, supervision, and training. 2005-2009 Area Manager, ACE Parking Management Inc. San Diego, CA. Responsible for the overall performance of several parking facilities in the Downtown San Diego Gas Lamp District to include the San Diego Convention Center. Establish and maintain client, customer and public relations contacts. Manage, coordinate and supervise all aspects of each facility. Administrative duties including establishing and implementing revenue, inventory and distribution controls. Generate, reconcile and prepare variance, audit and deposit reports. Coordinate with human resources in planning staff development, supervision and training, performance assessments, scheduling and payroll. 2001-2005 Operations Manager, Dollar, Thrifty Auto Group, San Diego, CA. Senior member of management team responsible for the operation of two airport rental and maintenance facilities including daily strategic planning, coordination and supervision of rental operations, distribution, fleet management and inventory control while providing exceptional customer service. Responsible for staff development, supervision and training, sales coaching, goal setting, conflict resolution, performance assessments, scheduling and payroll. 1997-2001 Branch Manager, Budget Car and Truck Rental, San Diego, CA. Responsible for developing service relationships to ensure customer satisfaction for both short and long term accounts, while generating new accounts through sales and marketing. Managed and supervised all aspects of the operation of two high-volume rental and maintenance facilities to include: maintenance, distribution, fleet management and inventory control, staff development, supervision and training, scheduling, payroll, goal setting, sales coaching, conflict resolution and performance assessments.

EDUCATION

1988-1991 San Diego State University, San Diego, CA Major: Public Administration

1984-1987 West Valley Junior College, Saratoga, CA Everald B. Welch

11354 B. Via Rancho San Diego

El Cajon, CA 92019

619-***-****

ac27jr@r.postjobfree.com

References available upon request



Contact this candidate