Customer Service Representative

Genesa Ancog Milan

Address: Purok * Barangay Kamputhaw Escario Cebu City 6000

Mobile #: +63-995******* / +63-324******

Email: ***********@*****.***

Objective

To obtain a challenging position in a well-established company where I could apply and enhance my skills and knowledge in teaching as well as in customer service.

Skills

*Exceptional Communication Skills

*Computer Literate

*Excellent Skill in Customer Service

*Quick Problem Solver

Work Experience

7 Years in the BPO Industry

Company: Teleperformance Philippines

Inclusive Dates: October 2012 – Present

Position: Supervisor since July 2014, hired as a Customer Service Representative for Telstra, one of Australia’s largest Networks by answering phone calls of their customers regarding their account, we authenticate, we probe to identify the root cause, we investigate, we provide long term resolution, we offer digital solutions to ensure best customer experience. As a supervisor, I am responsible for the development of 15-18 people, motivate them and help them achieve their goals.

Company: Convergys Philippines

Inclusive Dates: September 2010 – October 2012

Position: Customer Service Representative for AT&T, one of the biggest Telecom Company in the US.

Company: Sitel Philippines

Inclusive Dates: September 2009 – October 2010

Position: Customer Service Representative for Sears, one of the biggest All in One Stores in the US

Training Work Shop and Seminars Attended

Leadership Summit

Complaints Workshop

Newly Supervisors Training

World Class Leaders Training

Education

Tertiary: Bachelor in Elementary Education

School: University of Southeastern Philippines

Dates: 2004 -2007

Character References

Marivic Al Tuble

Trainer for Telstra Account ( Teleperformance Philippines )

Mobile #: 091********

Johanna Suprable

Center Manager for Tesltra Bigpond ( Teleperformance )

Mobile #: 092******** / *******.*********@***************.***

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