Customer Service Sales

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

LAUREN POPE

*** ******* **** ****** ***. 32, Madison, Alabama 35756 C: 205-***-**** ************@*****.*** Outgoing server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Also a very organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Highly responsible and reliable

Works well under pressure

Extensive hospitality background

Food and beverage specialist

Upbeat, outgoing and positive

Master of sales techniques

Strong communication skills

Effective time management

09/2017 to Current Waitress/ Server

Buffalo Wild Wings 䠉 Madison, AL

Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggested additional items to customers to increase restaurant sales.

Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

03/2015 to 09/2017 Cashier,Server,Waitress

Huddle House 䠉 Winfield, Alabama

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Trained staff on how to improve customer interactions. 06/2012 to 03/2015 Server/Waitress

Huddle House 䠉 Hamilton, AL

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Bachelor of Science: Nursing

University of North Alabama 䠉 Florence, AL, United States Completed one year of schooling but resigned due to change of major and moving back to Hamilton, AL.

Volunteer work with Asera Care performing different sorts of office work for 2-3 hours a day, 3-4 times a week from mid 2011-2012.

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