Customer Service Medical

Robin Foster

Experienced and Proficient Phlebotomist

Mobile, Alabama 36606

*******@*****.*** – (251) -362-1196

Service-oriented Medical Assistant / Phlebotomist with background in

Hospital, Nursing homes, Clinical Diagnostic labs and Physician Office

Authorized to work in the US for any employer

Willing to relocate

WORK EXPERIENCE

In Office Phlebotomist

SMA Laboratory

Fairhope Al- Feb 2017 - present

Answers telephone and schedules appointment for patient to have their lab work done.

Handles all the front desk duties pertaining to labs.

Orders all lab supplies,

Performs venipuncture, finger sticks, heel sticks, USD collections

and a variety of rapid laboratory testing

Process Patient specimens such as body fluids, blood and urine for analysis.

Per the orders from the physicians request, enter the test by computer,

submit or clarify appropriate diagnosis info.

Collect copay if applicable and collects patient demographics

Phlebotomist/ Mobile Examiner

Quest diagnostics/ Examiner

Exam one - Mobile, Al- Sept 2016 to Present

biometric screening, mobile wellness exams at the request of Conduct

life insurance company or employer

Performs venipuncture, drug screens and EKG’s

collects basic vitals signs, collection of medical history info,

all in the comfort of the client’s home or office.

Also collects pre-employment drug screens and company health and wellness fairs.

Assist the client in filling out application correctly.

Label, process and package all specimens for

transporting to the testing facility

Group Leader

Quest Diagnostics –

Mobile, AL - July 2015 to Sept 2016

Partners with supervisor to assist in the transition of onboarding for new offices or accounts.

Acts as a coach, mentor or train new employees as well as a point of contact to staff on site

with phlebotomy or laboratory techniques and SOP

Maintain required records and training documentation.

Read and understand departmental policies, protocols and procedures

Maintain all appropriate PSC/Phlebotomy logs and order supplies.

Perform basic clerical duties, answer the phones, filing, faxing, scheduling appointments.

Greet customers appropriately. Perform Employment drug screen, Insurance biometric exams

and Wellness Exams.

Ensure all specimens are collected accurately and on time.

Call clients to confirm handwritten orders, verify test

Ordered, obtain accurate billing information, Diagnosis codes,

Fill in for any absent phlebotomist or specimen processor as needed per the schedule. Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture method Dispose of contaminated sharps, in accordance with standards and policies.

Phlebotomist III

Pcl Alverno –

Munster, IN - July 2014 to July 2015

Collecting any lab specimen from patient at a long-term care facility under the with written orders from a

physician and Identifying and preparing patients

Obtaining appropriate medical information from the patient

Entering data into laboratory and hospital data systems

Maintaining patient confidentiality per applicable laws.

Match laboratory requisition forms to specimen tubes.

Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

Enter patient, specimen, insurance, or billing information into computer.

Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

Process blood or other fluid samples for further analysis by other medical professionals.

Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood

smears, or peak and trough drug levels tests.

Phlebotomist 2

Quest Diagnostics –

Munster, IN - October 2005 to July 2014

Maintain required records and documentation. Maintains all appropriate PSC/ IOP Phlebotomy logs.

Assist with entering and submitting data on time monthly.

Perform basic clerical duties, i.e. answer the phones, filing, faxing, and greet customers appropriately.

Ensure all fie IOP phlebotomy and PSC specimens are collected accurately and on time.

Collects specimens according to established procedures.

Responsible for completing requisitions

Call clients to confirm handwritten orders, verify test(s) ordered, and obtain accurate billing

information, Diagnosis codes, Research test/client information utilizing lab computer

system or Directory of Service.

Label, centrifuge, split, and freeze specimens as required by test order.

Package specimens for transport.

Skills Used

Customer service 20+ years, Patient empathy 20+ years, Fluent in geriatric, pediatric and adult venipuncture 15+ years, Wellness exams 10+ years, handling of biohazardous material 10+ years, computer knowledge 20+ years, front office knowledge 15+ years, medical terminology 20+ years, organizational skills and able to multitask,

Education

Certified Lab tech in Laboratory

Almed Academy - Saint Ann, MO

1998 to 1999

medical office asst

North County Vocatioanl Tech - Florissant, MO

1987 to 1989

High School Diploma in academic

Normandy Senior High - St. Louis, MO

1985 to 1987

CERTIFICATIONS

Certified Phlebotomy Technician

October 2013 to October 2015

**Reference upon Request**

Contact this candidate