salesforce.com
Resume:
Mugdha S Thakur
E-Mail: *******@*****.***
PROFESSIONAL SUMMARY:
6+ years of experience in IT and 2 years of experience as a SALESFORCE analyst.
Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, and implementation.
Experience in standard Salesforce configuration that includes Custom Objects, Tabs, Object Relationships, Security Model, Email Services, Custom Settings, Validation Rules, Workflow rules, Approval Process, Email alerts and process builder.
Expert in Salesforce administrative tasks; created profiles, roles, users, page layouts, Record types, reports and dashboards.
Experience in doing Data migration using data loader.
Experience in data finding tools like SOQL, Workbench, salesforce inspector and Views.
Experience in Case Management - Email-to-case, Web-to-cases
Experience in using SOQL and SOSL.
Experience in supporting the AppExchange applications
Experience in Regression testing and maintaining regression suits.
Experience in creating and executing manual and automated test cases.
Extensive experience in finding web elements using selenium webdriver
Extensive experience in implementing defect life cycle and performing defect prevention analysis
Well versed with tools like Bugzilla and HP ALM, salesforce defect tracking tool.
Experience in writing SQLs queries.
Excellent communication, analytical and problem solving skills and team player.
TECHNICAL SKILLS:
Testing Tools
Bugzilla, HP ALM, salesforce defect tracking tool
Databases
ORACLE
SFDC
Apex, Visualforce, SFDC Configuration, Data Loader, workbench,salesforce inspector
Test Automation Tool
Selenium Webdriver, eclipse IDE, jenkins
ACADEMIC CREDENTIALS:
B.E in Information Technology from Dr.Babasaheb Ambedkar Marathwada University, Aurangabad, India.(year :2010)
PROFESSIONAL EXPERIENCE:
1] Client : Johnson Controls Inc, USA
Role: Salesforce.com Analyst
Duration: Jan'17- Present
Responsibilities:
Working in a Scale agile model.
Participation in Business requirement gathering and analysis
Conducting brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
Attending sprint planning and closure meeting
Tracking, maintaining and Documenting business/functional requirements in salesforce.com
Categorizing cases into different categories like defect, enhancement/design gaps, data-fix, Admin IT.
Defining severity of cases raised by customers based on category defined and priority of case.
Managing customer support cases as per service level agreements
Writing detailed user stories for cases raised in salesforce.com
Distributing work within team and keep track of it on daily basis.
Defect analysis and fixing.
Communicating progress of resolution and status on daily basis.
Managing escalations and expectations for both the client and Internal personnel
Customization of Salesforce CRM set up role hierarchy, users, sharing rules, standard/custom fields, page layouts, workflow rules, validation rules, letterhead/email templates, lead/case assignment/escalation rules, auto-response, reports/dashboards, and custom objects, record types.
Worked on data migration using Data Loader.
Performed data validation using reports and salesforce inspector export.
preparing and executing test cases,
Executing of defect lifecycle.
find data using SOQLs (salesforce object query language).
Giving demos to end users before User acceptance testing(UAT).
Creating UAT test scripts and supporting UAT users in its execution.
Co-ordinating with development teams to get UAT defects resolved.
Creating maintaining functional knowledge document for a project.
Implementing and documenting Process and action items for each team.
Experience in supporting packages like E2CP(Email to case premium), Dealmaker, Walker Powerinsight
Maintaining regression Test cases using selenium data driven framework
Environment : Salesforce.com(SFDC), HP ALM, salesforce defect tracking tool, salesforce inspector, Data loader,selenium webdriver, jenkins, Eclipse IDE.
2] Client : BMC softwares, Maharashtra, India
Role: Salesforce QA analyst
Duration: Sep’14-Dec’15
Responsibilities:
Worked in agile model.
Participation in Business requirement gathering and analysis
Tracking, maintaining and Documenting business/functional requirements in salesforce.com
Managing customer support cases as per service level agreements
Writing detailed user stories for cases raised in salesforce.com
Distributing work within team and keep track of it on daily basis.
Defect analysis and fixing.
Communicating progress of resolution and status on daily basis.
Managing escalations and expectations for both the client and Internal personnel
Customization of Salesforce CRM set up role hierarchy, users, sharing rules, standard/custom fields, page layouts, workflow rules, validation rules, letterhead/email templates, lead/case assignment/escalation rules, auto-response, reports/dashboards, and custom objects, record types.
performing data migration using Data Loader.
Validating data migrated from CSOD to Salesforce.com using reports.
preparing and executing test cases,
Executing of defect lifecycle.
find data using SOQLs (salesforce object query language).
Giving demos to end users before User acceptance testing(UAT).
Creating UAT test scripts and supporting UAT users in its execution.
Co-ordinating with development teams to get UAT defects resolved.
Creating maintaining functional knowledge document for a project.
Maintaining and executing regression Test cases using selenium data driven framework
Tested End to End processes: creation of Agreement till tagging the account as Partner and validating the corresponding functionalities in salesforce.
Environment : Salesforce.com(SFDC), HP ALM, Data loader, Data loader,selenium webdriver, jenkins, Eclipse IDE.
3] Client : BIOGEN,Maharashtra, India
Role: Sr. Test Analyst
Duration: Aug’13- Sep’14
Responsibilities:
Requirement Study
Preparation of Test Cases and uploading them in HP ALM.
Preparation of Traceability Matrix
Review of prepared test Cases, traceability matrix.
Test Execution using HP ALM.
Defect Reporting and tracking in HP ALM.
Creating Daily Status Report.
Handling daily status calls with client/Onsite Coordinator.
UAT test case writing
UAT test execution support
Conduct defect triage call with development team.
Perform data and format validation by extracting data in excel and pdf.
Environment: SAP system, HP ALM
4] Client : ICICI Lombard Insurance, Maharashtra, India
Role: Tester
Duration: Aug’10-Aug'13
Responsibilities:
Requirement Study
Involved in requirement gathering meetings with business analyst.
Preparation of Test Cases.
Preparation of Traceability Matrix
Review of prepared test Cases, traceability matrix.
Test Execution
Defect Reporting and tracking in Bugzilla.
Creating Daily Status Report.
Handling daily status calls with client.
UAT test case writing
UAT test execution support
Conducting internal KT sessions within the team
Conduct defect triage call with development team and Client Business analyst.
Performed end to end testing of workflow of a claim processing from intimation to account upload.
Performed report testing.
Validating maker – checker masters.
Environment: C#.net, Oracle, Tibco,Bugzilla
NOTABLE ACCOMPLISHMENTS
Got ‘Project Spot Excellence’ Award in July 2011 for outstanding efforts in MOTOR LOB deliveries.
Won the Quarterly Award for exemplary performance for Q1 2013.
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