Project Management Customer Service
Resume:
KEERTHANA Email: **.*********@*****.***
Phone: +1-443-***-****
PERFORMANCE SUMMARY
• Identifying and resolving circumstances using strong analytical and logical approach.
• Experience with analyzing, gathering and recording information based on customer bids and managing inventory.
• Experience in identifying opportunities to improve operational / process efficiencies, control costs and reduce expenses. CORE COMPETENCIES
• Business Planning • Customer Service • ERP/MRP • Requirements gathering
• Regression Testing • Warehouse Management • Report Writing • Business Analysis
• Project Management • Metrics Analysis • Financial Analysis • Negotiation Skills AREAS OF EXPERTISE
• Languages: C, SQL, MATLAB
• Electrical Tools: LabVIEW, PLC, Circuit Design, Load Distribution, DNS, LAN, VLAN
• Tools Used: SharePoint, Salesforce, SAS, ERP, MS Business Intelligence tools, Agile, Scrum, JIRA
• Advanced user of MS Office suite, MS Office Word, Excel, PowerPoint, Project, Access
• Expert Proficiency in Data Mining and exploratory Data Analysis such as factor, cluster, and trend analysis PROFESSIONAL EXPERIENCE:
Amazon.com, Inc., Training Manager of Process Training,04/2015 – 08/2015
• Held responsible for the training of representatives in various process of North America, United Kingdom and India.
• Trained, Mentored and led a team of 18-20 representatives, submitted daily performance reports to the manager.
• Developing detailed training proposals and plans to accelerate the adoption of Amazon Web Services(AWS).
• Maintained a strong relationship with customers to ensure flawless execution of training plans.
• Received awards for my work such as “Highest CPH (Contacts per Hour)”. GMR Aero Technic Ltd, Business Analyst, 05/2014 – 03/2015
• Member of the team responsible for analyzing new business initiatives and recommended to the Chairman and the Board.
• Assisted in translating business requirements into technical specifications and tracked and documented changes for functional and business specifications.
• Acted as a liaison between department end users, technical analysts and consultants.
• Provided logistical support in identifying, defining and documenting business needs and objectives.
• Assisted in developing training curriculum and participated in user acceptance testing procedures Cresent Engineering Solutions, Electronics Intern, 04/2013 – 06/2013
• Part of intern team that redesigned traffic flow to manage pedestrian and vehicle traffic
• Worked with Senior Electrical Engineer in the fundamentals of grounding and bonding.
• Performed regular machine component analysis and recommended necessary repair and upgrades.
• Assisted Program Head with project management training.
• Attended range of project management training sessions. All India Radio, Implant Trainee, 01/2013
• Studied the various technical areas on Broadcasting Systems.
• Identified the functions of various equipment’s at the studio center and Transmitting center. EDUCATION:
• Master of science in Electrical/Electronic, December 2016 Northwestern Polytechnic University, GPA: 3.4
• Bachelor of science in Electrical/ Electronics and Communication, June 2014 Amrita University, GPA: 3.5
ACADEMIC PROJECTS:
- Smart Peer Carpooling System Application: Designed a new android application using Eclipse and Android Studio to provide an opportunity to share cars and allow users to offer and request a ride and give information like source, destination, available seats etc. The application was first deployed by S V Transportation https://www.mapquest.com/us/maryland/s-v-transportation-376193138
- Patterns of Online Grocery shopping: Gathered and Analyzed the factors, trends influencing the online grocery shopping. Included strategy and sales analyses, understanding the patterns and the investments made.
- Efficient FIR Filter Design Using CSE Method: Successfully designed, conceptualized and executed an FIR Filter and reduced the power consumption by nearly 75% and was presented at the International Conference on Intelligent Engineering Systems, Easa College of Engineering and Technology, Coimbatore, India, 2014. https://www.amrita.edu/faculty/sr-ramesh
- 8085 Microprocessor and Microcontroller (Data Transfer): Studied the various Data Transfer Instructions and implemented the process of Input and Output the data from the accumulator to a port with 8bit address.
- Business Models and Methodologies Project: Compared and studied various models and Interviewed subjects from varies companies on their methods. Gathered and understood the effect of implementation on organizations in different ways.
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