Executive Assistant, Project Coordinator, Office Manager
Resume:
Mary Jane Clayton
Costa Mesa, CA 92627 https://www.linkedin.com/in/mjclayton7 ************@*****.***
Administrative professional with 15+ years experience directly supporting C level executives. Extremely organized, able to prioritize, and manage multiple projects in a fast paced environment. Expert in preparing correspondence, reports, charts/graphs, spreadsheets, expense reports and coordinating projects. Looking for a long-term position.
MSOffice Suites Trainer/facilitator Concur/Travel
Word MS Publisher Records Management Excel Dynamics AX General HR
Outlook Photoshop Problem Solving
PowerPoint MAC or PC Meeting Coordination
Professional Experience
Customer Service NATIONAL APPRAISAL GUIDES (NADA) Costa Mesa, CA 6/2017 - 9-2017
(Four month temp assignment)
•Prepared daily check deposit for payments received from customers
•Applied payments to customer accounts keeping them up-to-date
•Informed customers and potential customers of all products
•Processed new orders, renewals, and cancellations
•Assisted editors with gathering information for valuation updates
Executive Assistant/Project Coordinator/Office manager
ASCOM NETWORK TESTING Irvine, CA 11/2006 - 3/2016
•Provided executive support for local and corporate managers
•Assisted HR with on boarding, terminations, annual reviews
•Office Manager-supplies, office maintenance, repairs and mail
•Document control and tracked project activities within timelines
•Updated calendar, scheduled meetings
•Assisted with development of comprehensive project workflow process
•Maintained database management, tracked project activities and team communication.
•Monitored and reported project status assuring on time project completion 97% of the time
•Coordinate orders, track and ship out merchandise
•Tracked progress on defined actions for new software rollouts
•Served as liaison between customers, vendors, service providers and management
•Developed new tracking procedure which kept the inventory levels at 100%
•Analyzed procedure processes resulting in increased productive time
•Coordinated customer requirements and orders with technical engineers insuring 95% customer satisfaction
Executive Assistant FIRST TEAM REAL ESTATE Costa Mesa, CA 11/2004 - 8/2006
•Provided administrative support for CCO
•Maintained Policies and Procedures Manual establishing continuity and uniformity of work-flow in all 37 branches
•Conducted quarterly management meetings for 37 branch administrators
•Provided ongoing corporate training for all administrators and transaction coordinators in order to ensure corporate mobility, reducing turnover by 30%
•Coordinated with company attorney to ensure accurate distribution of updated rules and
regulations to all 37 branches of the company
Executive Assistant SYNTIRO HEALTHCARE SERVICES, INC. Irvine, CA 10/2003 - 10/2004
•Prepared correspondence, agendas and meeting minutes
•Prepared presentations for Retreats and Board of Directors meetings
•Assisted CFO in dissolving 20 subsidiaries, reducing company’s debt by approximately 30%
•Maintained efficient records for stock purchases, cancellations, mergers, and acquisitions
Returned to school - Small Business Management, Internet and Web Design 2002 - 2003
Customer Relations Manager TOUCHAMERICA Costa Mesa, CA 6/2001 - 1/2002
•Conducted customer audits and quarterly reviews resulting in 85% customer retention
•Created network maps and circuit inventory lists providing customer clarification
•Facilitated company-wide training of data/voice products and internal computer systems
increasing the productivity of team members by 40%
Corporate Trainer ICG COMMUNICATIONS Irvine, CA 6/1996-12/2000
•Facilitated company-wide training of data, voice and dedicated products, operational processes and internal computer systems to increase product and systems understanding
•Developed training material: course outlines, exams and manuals
•Chaired a collocation project that added revenue of $120,000 a month
•Maintained strong relationships with customers, vendors and carriers
•Processed billing and credit issues for customers helping to eliminate cancellation of service
Executive Assistant FRONTIER COMMUNICATIONS Tustin, CA 3/1991 to 5/1996
•Created sales spreadsheet linking all reports, graphs and charts cutting preparation time 50%
•Created presentations and proposals for sales team and management
•Designed commission process reducing processing time from five to two days
•Supervised administrative personnel in Orange County, LA, San Francisco and San Diego
•Handled hiring, firing, performance appraisals and disciplinary actions for all field offices
•Provided customer support which built strong and lasting client strong relationships
Personal Time Off - March 2016 to March 2017
EDUCATION
Brigham Young University – Education/Business
Utah Technical College – Business/Communications/Graphic Arts
Orange Coast College – Small Business/Web Design/Internet
Data Train Institute – Web Design/Internet
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