Customer Service Data Entry

Erin Souza

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Sharp problem solver

Courteous demeanor

Invoice processing

Telecommunication skills

Telephone inquiries specialist

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.Computed Data Reports

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience

Waitress

March 2016 to Current

Tatnuck Grille - Worcester, MA

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Managed closing duties, including restocking items.

Deli Clerck

June 2015 to May 2016

Shaw's Supermarket - Worcester, MA

4 Montague Street, Worcester MA 01603

Cell: 774-***-**** - ac27a5@r.postjobfree.com

Consistently kept a clean and safe environment. Quickly and courteously resolved all guest problems and complaints. Enforced appropriate work-flow and quality controls for food quality and temperature. Displayed a positive and friendly attitude towards customers and fellow team members. Cashier/Retail Customer Service

August 2007 to June 2015

Gulf Oil - Westborough, MA

Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Cleaned and straightened work area. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.

Receptionist/Secretary

February 2001 to April 2003

New England Carpenter's Training Fund - Millbury, MA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Maintained the school store. Entered all the student data information. Receptionist/Secretary

June 1997 to February 2000

American Polymers Inc. - Worcester, MA

Assistant to the Purchasing Manager. Determined recurring business needs and maintained necessary inventory levels. Collected operations data and created spreadsheets detailing trends. Prepared professional presentations. Answered multi-lined switchboard. Faxed, copied and filed all invoices and purchase orders. Printed and distributed all purchase orders. Entered all data for the orders. Courteously greeted all visitors. Assisted the Human Resource department. Scheduled and confirmed appointments for entire management team. Educational Background

High School Diploma : Basic Studies, 1994

Auburn High School - Auburn, MA, United States

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