Customer Service Manager

SUMMARY

SKILLS

EXPERIENCE

ALICIA GIBSON

**** ********* **, *******, ** 45439 H: 937-***-**** C: 937-***-**** ac2797@r.postjobfree.com Business Owner with more than 12 years of experience planning, developing and implementing the daily running of a small business.

Highly enthusiastic customer service professional with 15 years client interface experience. Strategic planning

Project management

Marketing materials development

Product management

Administrative support

Filing management

Customer service mindset

Multi-tasking

Health and wellness expertise

02/2016 to 03/2017 Owner And Operator

Breaking Bread Catering - Williamsburg, KY

Managed the day-to-day tactical and long-term strategic activities within the business.

Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. 05/2006 to 08/2013 Owner And Operator

TMT - Williamsburg, KY

Computed, recorded, and proofread data, records and reports. Performed bank reconciliations and cash flow statements. Created and executed marketing/PR campaigns, including new product introductions and existing product development.

Performed day to day running and opertions

03/2012 to 01/2013 Owner And Operator

Canada Town Pay Lake and Resturant - Williasmsburg, KY Performed day to day running and operations of the business Reduced food costs by 15 percent by expertly estimating purchasing needs and buying through approved suppliers.

Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. 11/2005 to 04/2011 Advance Tax Preparer

H&R Blopck - Williamsburg, KY

Generated new accounts by implementing effective networking and content marketing strategies.

Established new customer accounts and upheld old accounts from year to year 08/2003 to 03/2004 Caregiver / Companion / Pa / Personal Assistant / Personal Driver / House Manager

New Foundation - London, KY

Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

EDUCATION AND TRAINING

Completed and submitted clinical documentation in accordance with agency guidelines.

Prepared patient rooms prior to their arrival.

Cna - Certified Nursing Assistant

Whitley Co Home Health - Williamdsburg, KY

Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Completed and submitted clinical documentation in accordance with agency guidelines.

09/2013 to 08/2014 Receptionist

American National Insurancer - Corbin, KY

Processed applications, payments, corrections, endorsements and cancellations. Called warm leads each week to expand client base. Answering phones faxing filing data entry receiving payments customer servicve 1999 Certification of Completion: CNA

Paris Manor - Paris, KY

1998 Certification of Completioin: Phlebotomy and Medical Assistant Olive HIll School of Phlebotomy and Medical Assitiant - Olive Hill, KY

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