Microsoft Office Administrative Assistant

AYSE BANU SOMUNCUOGLU

***Bay Street #****, M*G *R2, *******************@*****.***

Toronto, Ontario, Canada Mobile: 416-***-****

CLIENT RELATIONSHIP & ADMINISTRATIVE SPECIALIST

Strong interpersonal and organizational skills, knowledge of securities markets, and working knowledge of MS Office applications with an experience of more than 15 years at the Istanbul Stock Exchange in Foreign Relations, Media & Public Relations, Corporate Communications, Marketing & Sales Departments, International Relations Department.

Client Relationship Management

Handling both internal and externalclients` requests within specific timeframes. Execute duties-daily operations and clients` reports-and tasks assigned. Experience in financial department and various daily procedures. Experience in CRM tools-perform account openings, updates. Business monitoring and reporting; creating reports for both company`s management and clients. Cooperation with risk and collection departments (data mining & reporting). Efficiently cooperate with all internal customers. Manage escalation procedures.

Team`s management in terms of business monitoring, review, planning daily or new actions. Orientiation of new staff in terms of trainings, job requirements and responsibilities. Experience on transactions safety.

Ensure delivery and accurate client investment documentation. Work online support for different client applications. General file & data entry management.

Tracking bulletins relating to original listings and other transactions. Maintain listed issuer files to ensure that documents are filed accurately for ready access and information.

Manage a filing system which is accurate and efficient. Create files for recent listed issuers.

Follow up and deliver incoming mail/faxes to internal staff in an appropriate and timely manner. Assist with general public queries by e-mail e-mail, mail or fax to customer. EXPERIENCE

Administrative Assistant Holiday Inn Hotel Toronto Airport East 2016- Marketing & Sales Department- Borsa Istanbul 2013-2015 Foreign Securities Market- Borsa Istanbul 2013

Corporate Communications Department- Borsa Istanbul 2010-2013 Media & Public Relations Department-Istanbul Stock Exchange 2002-2010 International Relations Department 1997-2002

Tekstilbank-Portfolio Management/Client Management 1991-1993 Vakifbank-Broker 1990-1991

PROFESSIONAL DEVELOPMENT-TECHNICAL COURSES

Marketing Communications Certificate, University of Toronto 2016 Canadian Securities Course, Canadian Securities Institute 2015 Advertising Certificate, University of Toronto 2014 EDUCATION Business Administration, Masters Degree, University of Istanbul 2013 COMPUTER PROFICIENCIES Proficient in Microsoft Office 2010, Excel, Word, PowerPoint.