Customer Service Microsoft Office

Natasha Thomas

Front Desk Executive

Atlanta, GA

404-***-****

***********@*****.***

PROFILE

Professional Front Desk Executive with the ability to handle high volume office traffic, including, but not limited to dispatching phone calls, greeting clients, vendors and employees and assisting with client appointments. I am able to perform all required telephone skills with confidence and style. I have a positive attitude, willingness to assist and great work ethics.

SKILLS

• Excellent Communication Skills

• Experienced with Administrative/Clerical Tasks

• Acute Attention to Detail

• Well Organized

• MS Excel

• MS Word

• Dependable

• Problem Solver

• Personable

EXPERIENCE

Dimension Data-Temporary Work 2016-current

Atlanta, GA

Office Receptionist/Assistant:

Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office.

.

J.P. Turner and Co.-A Financial Broker Dealer 1997-2015

Buckhead/Atlanta, Georgia

Front Desk Executive

• Responsible for answering a multi-line phone system and routing 400+ callers a day to the appropriate individual or department.

• Responsible for screening phone calls for 8+ executives.

• Accountable for managing the lobby area, including greeting guests that arrive for appointments and responding to in-person information requests.

• Responsible for resolving and de-escalating customer complaints.

• Serve as the central point of contact and gate keeper for outside vendors needing to gain access into the building.

• Provide excellent customer service to all visitors and employee.

• Responsible for supporting 400-600 financial advisors with their client and business necessities.

• Responsible for directing employees, outside guests and external service providers to meetings located within the office.

• Log and track daily events and activities of executives and their assistants for reference purposes

• Assist the meeting facilitators with food and services requested for meetings.

• Maintain conference room/reservation schedule.

• Process incoming and outgoing mail not excluding UPS and FedEx.

• Assist various departments with special projects as needed.

EDUCATION

Smith High School - Diploma

Contact this candidate