Project Management Manager

IT Project Manager

Dynamic and innovative leader with 15+ years of progressive experience in IT project management

Highly qualified professional with a proven track record of success at both Jostens and AT&T, completing 36 mid- to large-scale, complex projects with several small projects, resulting in 23,800 project hours. Developed targeted solutions after performing gap analysis and risk assessments, facilitating stakeholder engagement and delivering cost savings. Expertise spans data security, enterprise applications, disaster recovery, server administration, database administration, data modeling, and communications systems. Six Sigma Green Belt Certified.

Core Competencies:

IT Project Management & Logistics

Staff Leadership & Training

Business Intelligence & Analytics

Stakeholder Relationships & Status Reporting

Contract Development & Administration

Budget / Cost Management (CBA)

ITIL Knowledge & Application

Change Management & Controls

Professional Experience:

Area Manager of the Warranty Edit Organization, Jostens, Inc., Denton, TX, 2016 – 2017

Guided 10+ staff in supporting AS400 utilizing, including order entries, troubleshooting, and problem resolution in support of customer satisfaction. Compile detailed reports on task status to ensure SLA adherence.

Key Accomplishments:

Exceeded weekly production goals, including Hour per Unit of .15 and the quality goal of 99.7%.

Developed a resource center by utilizing ITIL practices, inclusive of process flows, documentation, project management documentation, auditing, etc.

Senior Network Planning Engineer (Project Manager), AT&T, Dallas, TX 2008 – 2015

Managed the ongoing efforts of 10+ direct reports and 1100+ indirect reports (employees and contractors), both onshore and offshore (Panama) to find ways to reduce cost for a $7B organization. Developed training materials, compiled allocation reporting to assess costs, and managed enterprise information systems. Maintained 100% compliance with CSO Security Compliance Programs, including Sarbanes-Oxley (SOX) Controls and Security Evaluation programs (SEP), Enterprise Security Management, Enterprise Vulnerability Management (EVM) and Virus Vulnerability Management (VVM) by correcting server/network vulnerabilities.

Key Accomplishments:

Designed a SharePoint to increase AT&T Apptio client base knowledge and establish a single point of communication.

Maintained 100% uptime during the installation of Avaya CM5 and CM6 systems with VoIP integration.

Directed team for five call centers with 1165 employees and vendors, including administration and support planning for installed Avaya systems and platforms.

Served as primary source for Disaster Recovery (DR) and Continuity to ensure recovery plans were up-to-date, completing annual DR exercises to maintain the A-level rating.

Finance IT Project Manager, AT&T, Dallas, TX 2004 – 2008

Effectively supervised 10 direct reports in the United States, delivering exceptional project/program management within AT&T guidelines. Developed and mentored 50+ associate project managers. Compiled Customer Performance Analysis & Trend (CPAT) reports for largest strategic customers.

Key Accomplishments:

Managed the overpayment report stabilization series of projects (phase I, II, and III) and concluded a feasibility study with client approval; created a cost savings of $428,877.20 by 2007 end of year.

Developed data tables in Access and Oracle (using Toad) for data storage, created stored procedures, completed performance tuning, backup and recovery, privilege maintenance, user maintenance, new database setup, educating users, troubleshooting, and creating forms websites to access the data.

Project managed the award-winning ServTrak initiative using AS/400, OS400, Query 400, SQL, Access, Oracle, Teradata, UNIX/LINUX shell, ColdFusion, HTML, and Dreamweaver.

Developed DFD, ERD, application diagrams, and process diagrams in MS Visio as apart of managing the Application Development Life Cycle of the ServTrak Project and other project via the EXPRESS process

Received Director's Award in April 2004 and Area Manager Award in May 2005.

Previous AT&T role: Associate Reports Manager (1999 – 2003)

Also, prior experience as CEO/Technical Program Director at SS Jackson Enterprises

Technical Proficiencies:

Platforms:

Windows 10, Mac OS, UNIX/LINUX

Tools:

Microsoft Word, Excel, PowerPoint, Access, Project, Visio; Adobe, SharePoint, Business Objects, Crystal Reports

Other:

Oracle DBA, Apache, ASP, WebLogic servers, AS400, SQL, SAP, CRM systems

Education and Credentials:

Bachelor of Science in Information Technology

University of Phoenix, Phoenix, AZ

Certifications:

PMP Certificate, In Progress

Green Belt Six Sigma Certified

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