Customer Service Management

Rebel Aistrup

**** * ******** ****, *** amarillo, texas 79124, us, Home Phone: 806-***-****, Cell Phone: 806-***-****, ************@***.***

Objective

Position utilizing extensive training and experience in Insurance, Computers, and Construction, as well as a solid background in management. Experience

1996 - Present Insurance Agent and Manager, Dumas Insurance Agency, Dumas, Tx 79029, Answered inbound calls, assisted customers with account information, placed orders, set up service appointments, and assisted customers with technical support. Studied management methods, improved workflow, simplified reporting procedures, and implemented cost reductions. Provided support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information. Composed, edited, and produced memos, reports, and other correspondence, including transcription of confidential material from handwritten sources. Safeguarded and maintained all classified material. 1986 - 2013 Supervisor/Manager, Feltner Construction, Dumas Tx 79029, Organized practices and managed a rigorous training program. Planned strategies to reduce costs, improve quality, and meet future requirements. Developed solutions as part of quality management team. Expedited operations that delay and alter schedules. Demonstrated record of high performance standards .Supervised 15-person crew, overseeing shipping, receiving, and customer service. Promoted safety awareness and a professional working environment. Skilled at organizing complex projects, defining project priorities, and delegating tasks. Conferred with staff to outline work plan and to assign duties, responsibilities, and scope of authority. Developed and analyzed statistical data and product specifications to determine production standards and establish proposed quality and reliability levels of finished product. Planned, organized, and controlled projects, training, and development activities. Operated forklift, electric pallet jack, and other bulk material transportation devices. Skills

• Public Relations. Confidential Correspondence and Data. Customer Service and Relationship Management. Executive Office Management. Insurance Terminology. Confidential Records Management. Insurance Claims Processing.

• Leadership/Supervision. Project Management. Problem Resolution. Goal Setting/Accomplishment. Decision Making.

Education

1988 H.S. Diploma

Dumas High School, Dumas, Tx 79029

GPA: 3.4

Certifications

• General Lines and Life and Health Insurance Agent, Texas Insurance Licensing, Amarillo Tx, 1997 - Present. Completed 30 ceu credits every two years in the past 18 years and related courses.