Manager Customer Service
Resume:
BRENDAN T. BRATHWAITE
** **** *****, ********, ******* 31419
*******.*.**********@*****.***
EDUCATION
South University Information Technology Expected Graduation March 2019
SUMMARY OF QUALFICATIONS
Secret Clearance Management Warehousing
Operation Logistics Leadership
Payroll P&L Accountability Conflict Resolution
Human Resource Customer Service Staff Training & Development
EXPERIENCE
Northwest Pallet December 2016 – October 2017
On Site Manager Savannah, GA
Full P&L accountability to insure profitability and meeting or exceeding budget. Involved the associates in improvement process help to motivate the associates to surpass production goals.
Streamline the process applying Lean Six Sigma where my P&L increase by 50%
Preformed HR function, including hiring, training, retention and management of direct reports and associates with responsibilities in operation, distribution, planning, inventory, forecasting and information system.
Managed continuous improvement by applying 5’S, with Lean Six Sigma principles.
Developed effective working relationships with Home Depot General Manager and Transportation Manager to encourage continual feedback as how to improve existing operation.
Proficient on Warehouse Management System using it for yard moves, input bill of lading information, and ensure proper hold codes for trailers.
Maintain within 24 hours of stores returns for Home Depot by doing that help keep the Werner trailer count at 90% operational.
Old Dominion September 2014 – January 2017
Lead Forklift Operator Savannah, GA
Ability to process Bill of Lading information from the inbound freight to outbound freight uses the Dock Yard Management System with a 98% with minimal error.
Make certain the other forklift operators made the goal of six bill move per hour.
Loading and verifying manifest of merchandise and securing freight in the trailers in a timely matter to ensure drivers can make their cut time.
TMX Finance May 2016 – September 2016
Warehouse Manager Savannah, GA
Conduct periodic or special inventory audits and reconcile physical counts with Panatracker and financial systems.
Brendan Brathwaite Page 2
Develop a two week work plan to the Head of Construction to rectifying the inventory issue from 62% correct to 98% correct and update on Panatracker and Great Plains software.
Contribute in the development of operating goals and objectives for all warehousing and distribution operations; recommend and implement methods and procedures to enhance operational efficiencies and performance
Provide products to customers in an efficient/ timely manner; arrange for packaging, transportation, and delivery of goods
United States Army November 1999 – November 2014
Water Purification Section Chief November 2011 – November 2014
Fort Bliss, TX
Supervised two Supply Storage Activity warehouses with $75 million of equipment and food process through the warehouse a year with an operation effectiveness of 99%.
Oversaw all logistics planning and working with the Civilians set up running the Rapid Fielding Initiative warehouse for four battalions to get their equipment.
Supervised maintenance for $12 million of organizational equipment resulted in zero loss and 96% mission ready for a 3-year period.
Responsible for the training, readiness, health welfare, and professional development for four Noncommissioned Officers and 13 Soldiers and their families.
Section Sergeant September 2011- February 2003
Fort Stewart, GA
Served as senior Noncommissioned Officer Responsible for the training, readiness, health welfare, and professional development for five Noncommissioned Officers and 29 Soldiers and their families.
Was signed for company property book of 10 million dollars of equipment.
Was in charge for all the logistics planning for redeploying soldiers coming back from Iraq.
Excelled by utilization of all transportation for domestic and international shipping including rail truckload, LTL, contract carrier, warehousing drivers and container while complying with all DOT regulations.
Served is the company Information Management Officer kept all 45 computers up to date to the Department of Defense standard.
EDUCATION
U.S Army Water Treatment Specialist, Honorably Discharged
Warrior Leader Course
Advanced Leader Course
Lean Six Sigma Yellow Belt
REFERENCES
Available upon request.
Contact this candidate