Matthew Grant Carpenter

**** **** ******** ***, *** Woodlands TX

ac274s@r.postjobfree.com

EDUCATION

May 2005 LONE STAR COMMUNITY COLLEGE The Woodlands, TX

Computer Science / Graphic Design

CERTIFICATION

Oct 2014 Cisco Certified Network Associate Routing and Switching

Oct 2016 Microsoft Certified Solutions Associate Windows Server 2012

EXPERIENCE

2013-2017 The Woodlands Township The Woodlands, TX

Help Desk Technician/Senior Help Desk Technician/Help Desk Supervisor

Oversaw a team of 3 that supported the entire Woodlands Township, Fire Department, and Parks and Recreation Departments. Developed walkthroughs, procedures and FAQ's.

Created a budget for all technology related purchases for the Townships 2018 year. Purchased all technology related equipment for 2017. We required multiple quotes for these purchases for the amount of money that we would spend.

Conducting major tape backups for production servers with company critical data.

Configured and deployed Cisco Switch with the assistance of the Network Administrator.

Support general user population with troubleshooting computer issues and problems that arise, such as folder permissions, laptop requisition, login issues, SharePoint privileges, and printer problems.

Administrate Microsoft Deployment Toolkit, creating a 'gold' image of our Windows 7 Enterprise installation for all desktops, laptops and Panasonic Toughbook's.

Creating accounts over multiple sites and managing permissions and troubleshooting login problems.

Assist multiple satellite locations (Fire Stations, Boathouse, Rec Center and Parks Department) with connectivity to wired and wireless systems.

2011- 2013 Strike, LLC The Woodlands, TX

Help Desk Technician

Setup and maintaining multiple site critical servers for day to day operations.

Maintain user profiles, organizational units, security groups, and email accounts in Exchange 2007/2010 while configuring login scripts, group polices, delegated group controls, and set-user restrictions.

Troubleshoot network connectivity, installation issues, voice issues, security programming issues, managing purchasing, distribution, and documentation of workstations, laptops, copiers/printers, cell phones in addition to all products that meet end users needs

2010-2011 The Planet/Soft Layer Houston, TX

Server Build Technician

Managed hardware for 20,000 production grade servers.

Troubleshot connectivity and hardware related issues in Linux, FreeBSD, and Windows Server.

Built and wired cabinets to customer specifications.

2009-2010 Logic Approach Austin, TX

Computer Technician/Sales/Key holder

Built and rebuilt multiple form factor Workstations and Laptops for Customers and Students.

Troubleshot Malware/Spyware/Virus issues.

Handled Sales Interactions with customers looking for .