Technical Support Analyst
Resume:
Charles Swan
Reston, VA
ac274f@r.postjobfree.com
To secure a position in the information technologies field with a progressive company offering increasing responsibilities and opportunities for advancement, where my talent, education, and work experience will be an asset. Authorized to work in the US for any employer
Work Experience
Senior Help Desk Analyst
CSC / DXC HEADQUARTERS - Tysons Corner, VA
June 2015 to August 2017
Versed in windows 7, 8.1,10, MSO-365Client/Cloud computing, as well as One Drive, SharePoint, Outlook and MFA
(Multi-Factor Authentication) LAN/WAN Configuration, DHCP and VPN tunneling and support. New Hire Technical Help Desk- Felicitating the on boarding of all newly hired employees. Senior Field Service Technician
CSC/DXC - Falls Church, VA
April 2001 to August 2017
Versed in windows 7, 8.1,10, MSO-365Client/Cloud computing, as well as One Drive, SharePoint, Outlook and MFA (Multi-Factor Authentication) LAN/WAN Configuration, DHCP and VPN tunneling and support. iPads, iPhones, Androids, and Tablets. imaging, trouble shooting and configuration there of. Executive Place (Leveraged on site)
Computer Sciences Corporation - Seabrook, MD
July 2003 to June 2015
Position: Team member of the GDC4S (Mission Systems) Remote Desktop Team Senior Technician. Technical support to +1500 users at General Dynamics Corporation's GDC4S (Now GD-Mission Systems) Remote Desktop Team member supporting Remote and Extreme Remote sites across the entire Unite Sates, and abroad. Providing Desktop support, Hardware and software support, including Remote Access VPN, Wireless (WIFI and Broad Band), printing, Hard drive Encryption, Local Area Networking, Wide Area Networking, Cisco wireless Access Points. Cisco Routers, and Switches. Dell Desktops and Laptops. Job Summary: Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
Site Manager (GIS/IT)
Computer Sciences Corporation - Washington, DC
July 2001 to March 2012
Description: Technical support to 450+ users at General Dynamics Corporation's Headquarters located in Falls Church, Virginia. Site Manager and technical lead for General Dynamics Washington Engineering Office (WEO) for their Electric Boat (EB) and Bath Iron Works (BIW) divisions located near the Washington Navy Yard. Helped to design, build, and maintain a 300+ node Local area and Wide area network using Cisco 2600 series routers, and Cisco Catalyst 3500 series switches, on a 10/100 category 5 ethernet encrypted backbone. Using T1 Wan connectivity, on a hybrid Windows 2000 Active Directory and NT 4.0 Domain. Current software supported: MS Office 2003, NAV 8.x, Etrust 8x, Lotus Notes R5 and R6, Win9x, WinNT, Win2k, and XP(PE), Ghost 8x, Netscape 6x, I.E.6x, VPN, DSL, HP color and Laserjet printers. Security clearance-SECRET, and served as site ISSO. Currently supporting GDC4 Systems, in the Washington DC Area. MS Office to 10x, SEP11, SEE 8.2 Outlook, Cisco Routers, Switches, Wireless, and VPN.
Team Lead and Site Manager (GIS/IT)
3Com Corp - Vienna, VA
August 1996 to August 2001
Description: Technical support to 200+ users in the R&D, Marketing, and Sales divisions of 3com. Maintaining several Novell 5 and NT4.0 fileservers, Pentium III laptop and Pentium IV desktop computers, using Win95/98, NT4.0/Win2k Operating systems. Supporting 3Com 3300 and 3900 Switches and Routers, Total Control Hubs (remote access) and DHCP servers for TCP/IP. Other hardware and software support include HP printers (B/W and Color), Compaq, Dell, IBM laptops and desktops, and Palm III, V, and VII handheld computers and CMCIA cards; Lotus Notes, MS Office, Netscape 4x, Norton Anti-virus up through 7x.
Employment History (con't)
Systems Administrator
Computer Sciences Corporation
April 1991 to August 1996
Secret clearance) (Formerly Atlantic Research Corp.) Description: Technical support to 800+ users in the Greater Submarine Directorate (HQ-NAVSEA). Maintaining twenty-five intra networked Novell fileservers, 386,486 and Pentium based desktops; HP Laser jet and color printers; on a thin and thick Ethernet and Fiber Optic (FDDI) backbone. Software included: Wp5.1, ProComm, ViruScan, Pc- Anywhere, Novell, Delrina, Windows, Dos to 6.x, cc:Mail, MS Office, Norton Utilities to 8.x, Norton Anti-virus. Quality Control Test Technician
Zenith/Inteq Govt. Electronics
February 1989 to April 1991
Description: Testing and assembly of all electronic component parts inside the Zenith 386/486 Tempest PC, including Flat screen fiber optic color monitors, removable hard disk drives, Queme printers and 900watt power supplies. Education
certification
Learning Tree - Reston, VA
February 1994 to Present
Basic and Digital Electronics
Computer Learning Center - Springfield, VA
September 1987 to June 1988
Basic Electronics
Northern Virginia Community College - Annandale, VA September 1983 to June 1986
Skills
Versed in windows 7, 8.1,10, MSO-365Client/Cloud computing, as well as One Drive, SharePoint, Outlook and MFA
(Multi-Factor Authentication) LAN/WAN Configuration, DHCP and VPN tunneling and support
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