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**** ****** ******, ***********, ** ***07 • Cell: 612-***-**** • ac274c@r.postjobfree.com

Professional Summary

Information Technology Specialist, 25 Bravo, in the US Army National Guard, with a security clearance.Knowledgeable in installing, operating, and performing unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.Great with working with people and a fast learner.

Skills

Interpersonal skills Microsoft Exchange 2013Managing multiple projects simultaneously Windows Server2008Team player Active DirectoryJavaScript Microsoft SharePointMS Windows proficient PowerShellTraining development aptitude Creative problem solverMulti-line phone talent Credit card processing

Exceptional communication skills

Work History

Cashier, 08/2015 to 11/2015Target – Minneapolis, United States, Minnesota

Worked as a team member performing cashier duties, product assistance and cleaning.Described product to customers and accurately explained details and care of merchandise.Provided an elevated customer experience to generate a loyal clientèle.Recommended, selected and helped locate and obtain out-of-stock product based on customerrequests.

Sales Floor Team Member, 06/2012 to 07/2012Bloomington, United States, Minnesota

Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.Maintained knowledge of current sales and promotions, policies regarding payment and exchangesand security practices.

Responded to customer questions and requests in a prompt and efficient manner.Demonstrated that customers come first by serving them with a sense of urgency.

E-3 grade, 04/2016 to Current25 Bravo Saint Paul Army Aviation Facility - Minnesota National Guard – Saint Paul, United States,Minnesota

Operated and maintained communications equipment.Documented and processed classified materials.Escalated unresolved issues to appropriate level.Ensured proper release and maintenance of all systems.Oversaw the daily performance of computer systems.Evaluated and conducted technical and functional research and analysis.Provided after-hours support for applications and project efforts when needed.Entered commands and observed system function to verify correct operations and detect errors.Ensured proper installation of cables, operating systems and software.

Costumer Service, 09/2017 to CurrentExpress Employment Professionals – Chanhassen, MN

Asked open-ended questions to assess customer needs.Learned, referenced and applied product knowledge information.Provided an elevated customer experience to generate a loyal clientèle.Ensured superior customer experience by addressing customer concerns, demonstrating empathyand resolving problems on the spot.Directed calls to appropriate individuals and departments.

Education

High School Diploma: June 2016Patrick Henry High School - Minneapolis, MinnesotaMember of Latino, Yearbook, College Possible and Senior Committee Club

Languages

Fluent in Spanish and English: Reading, writing and speaking. Beginners French: Currently pursuingmore knowledge to become fluent.