Customer Service Microsoft Office

Kourtnei A. Williams

Cell: 919-***-****

*** ***** *****, ****** **** NC 28390

******************@*****.***

EDUCATION

Campbell University, Buies Creek, North Carolina (2013-2017) Graduation Date: May 2017 BBA in Healthcare Management

Johnston Community College, Smithfield, North Carolina (2008-2014) Graduation Date: May 2014 Associate in Arts

Scholarships and Grants

Campbell University Grant ($6,000); Scott-Ellis Scholarship ($10,500); Hope Scholarship ($5,250); Alumni Referral Scholars ($250); Administrative Scholarship ($1500); Ernest Pastel Saul’s Business Scholarship ($500); WORK EXPERIENCE

Executive Administrative Assistant (Wage:$12.35/hr) December 2016- Present

Harnett Health Systems 800 Tilghman Dr. Dunn, North Carolina 28335

Scheduling and Coordinating Meetings for the CEO and VP

Uploading, Dissecting, and Maintaining all Contracts to Chronicle

Modifying and Maintaining Hospital Policies

Creating Spreadsheets and Graphs in Microsoft Excel and Microsoft Visio for CEO&HR Director

Managing Call Flow

Providing Executive Support to C suite as well as other Departments Student Admin Assistant (Wage: $7.25/hr) Feburary 2015 to Dec 2016 Campbell University Bursar’s Office 450 Leslie Campbell Ave, Buies Creek, NC 27506

Prepared multiple reports and spreadsheets using Microsoft Excel

Coordinated student nutrition plans

Reviewed inventory for replenishment

Provided administrative support as needed to campus Bursar Office Assistant/Grocery Associate (Wage: $8.25/hr) June 2010 to Dec 2014 Food Lion 851 W Market Street Smithfield, North Carolina 27577

Preformed reconciliations for daily receipts

On-boarded new hires providing cashier training as well

Provided excellent customer service ensuring patron concerns were addressed

Reviewed performance manifest daily to identify opportunities for improvement SKILLS

Microsoft Office Proficient (Word, Excel, PowerPoint) Knowledge and Light Experience with Pivot Tables

Proprietary Software Experience, Data Analysis

Collaboration, Diligence, and Time management

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