Engineer Technical Support
Resume:
Darshan Jesrani
Lifelong technologist and engineer seeking challenging junior
DevOps/SRE role in return to the workforce
Work Experience
**/**** – Present
Composer, producer, engineer, studio owner
Freelance
Accomplishments
• Wrote, produced and delivered critically-acclaimed recordings for independent and major labels
• Designed packaging and layout for my own independent label
• Designed, built and managed construction of project studio and workspace
• Toured world-wide and performed at world-renowned and recognized venues
Discography and CV available upon request.
8/2001-1/2002
Systems Engineer, Application Support
Igicom
Accomplishments
• Functioned as both engineer and technical liaison to the client for Igicom’s proprietary content-management tool
• Created automation and logging schemes for the client’s Oracle table-space and created a monitoring and reporting tool for the client to ensure maximum uptime
• Wrote a custom application/service monitor script which tests port/service availability and the presence of key processes related to software function 1/2000-3/2001
Assistant System Administrator, Network Manager
Loquesea.com
Accomplishments
• Scripted(Perl) a log collection scheme to maintain a pool of load-balanced web servers which served content to Loquesea.com and its sister sites in other languages
• Installed and configured DNS at new service provider running Bind
• Migrated 50+ domains from old provider to new
• Helped maintain a pool of 7 front end load-balanced Sun web servers
• Created an internal-use technical repository and discussion forum for our team to share information
• Automated the collection and analysis of web server logs and used a third party application to graph and display data in a format deliverable to non-technical personnel
*******@**********.***
Brooklyn, NY
Skills
Creative problem solver
Self-starter and fast learner
Strong written and verbal
communication
Balance of detail and goal-
orientation.
Technical Writing
Achievements
AWS Certified Solutions
Architect Associate (April
2017)
Interests
Design and typography
Usability and engineering
Acoustics and music spaces
Politics and history
Art and philosophy
Food and cooking
7/1999-12/1999
Junior Engineer
U.S. Web/CKS
Accomplishments
• Built custom server/service site watcher solution to monitor the availability of the client’s www/Links, SMTP service, ASP functionality and IP connectivity
• Used HP OpenView Network Node manager and Remedy AR trouble-ticket submission system to monitor the frame-relay/WAN for a national airline and the internet-telephony gateways of an internet-based long-distance company 4/1997-7/1999
Senior Technical Support Engineer
Aladdin Knowledge Systems
Accomplisments
• Provided second-tier technical support to software developers for AKSI’s HASP product, a hardware-based copy-protection and license-management tool for Macintosh, IBM, Alpha and open systems
• Required to create detailed problem reports and act as a liaison between AKSI’s software developer clients and a Tel Aviv-based development team to ensure that problems got solved in a timely and efficient manner Education
9/1991-6/1995
Bachelor of the Arts in Computer Science, Colgate University
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