TANIA MOLSBERRY

**** * **** *** #**

Westminster, CO 80031

ac272e@r.postjobfree.com

720-***-****; 720-***-****

PROFESSIONAL SKILLS

Project Management for Over Ten Years:

Experience in managing projects for Information Systems, Health Care Systems & Telecommunications

Project coordination and management from plan to completion at Stanford and AT&T

Recent education in Project Management (PMP), Agile and SQL programming

Managed a Urology Symposium and Residency Program for Stanford University Medical Center

Managed testing project for VOIP Network Routing in AT&T’s live nationwide network

Success in managing teams over my career, volunteering, real estate management & maintenance

Computer IT Experience and Proficiency

Ongoing IT training & experience in Software, Hardware, Network and Security, SQL & Programming

A solid understanding of how technology, data, and people work together to achieve business objectives.

Proficient supporting Windows, Microsoft Office Suite, Active Directory, Microsoft Exchange Server, Network setup and maintenance, Internet Explorer, Voice over IP, ServiceNow

Proficient using Hospital/Medical Ticketing Systems, Agile, SQL, SharePoint, Salesforce and more

Understanding how software is designed, how it should function and troubleshoot quickly

Developed patient billing reconciliation system at Stanford Children’s Hospital

Management:

Experience interfacing with key business units as office manager to 100+ respiratory staff members

Quick learner that rapidly adapting to emerging technologies at Stanford Medical Center & AT&T Administrative management and personnel documentation to over one hundred employees

Attention to detail with good organizational capabilities

Training:

Extensive experience training staff: in groups, management structured training sessions, specialization training, and in depth new employee training

EPIC Ambulatory Trainer: Trained medical personal in classrooms, small groups and individual

Training Specialist: New employees, ongoing training classes & groups, Go-Live training & mentoring

Extensive medical experience, business skills and training

Decades of experience creating and delivering training to audiences of professionals in groups, small groups and individual mentoring, training (work &volunteer)

Communication:

Expertise to include awards, building strong client relationships, and corporate training

Six years as a Communications Specialist

Hardware Manager handle disputes between AT&T and Dell, HP, IBM and Compaq

Represent Stanford University working with John Hopkins, Baylor, Texas A&M, Northwestern

Proven IT leader & trainer to include EPIC Training and implementation

Ongoing communication awards, education and professional experience

Analyst Experience for over Twenty-Six Years:

Healthcare Business Analyst with ongoing analysis experience

System Analyst for AT&T for two years with twenty years of analytical experience

Stanford Children’s Hospital designing, analyzing and reconciling billing charges daily

Analyze Morbidity/Mortality data for Neonatology at Stanford University, Stanford Hospital

Involved in quality and process improvement at Stanford, Quest Diagnostics, and Yale

Strong analytical skills, organizational, and problem-solving skills used over my career

Dynamic problem solver and multi-faceted Medical & IT System Analyst for twenty years

AT&T awards for highest resolution rate and problem resolution rate

Extraordinary capacity to multitask, manage competing priorities with ease while achieving customer and organizational objectives at AT&T handling multiple projects at a time

Problem solver and strategist with successful track record in accomplishments are Stanford & AT&T

Healthcare Experience and Education over Thirty Years

Thirty years of experience in the Health Care Field with many clinical specialties

Experience includes office management, grant work, direct patient care: EMT, ER, and Patient Education

Bachelor’s Degree (B.S.) in Health Science Business & Education Concentration

Ongoing education over my career to include prerequisites for the Physician Assistant Program

EPIC Credential in Training Ambulatory and ClinDoc/Inpatient

PROFESSIONAL WORK EXPERIENCE

Credentialed EPIC Trainer with GO-Live Analytical Emphasis

Certified EPIC computerized Medical System Instructor

Instruct medical staff during new installation of software to include analysis and troubleshooting

AnMed, Anderson, SC, March 2017

Spartanburg Medical Center with HC Tech, Inc., September 2016 - October 2016

Denver Health Project with HC Tech, Inc., Denver, CO December 2015-March 2016

Test Analyst Evaluator

Grade computerized standardized tests according to specific state criteria.

Top performer with high accuracy and high completion rate

Kelly Services/Measured Progress, Longmont, CO April 2015-May 2015

Systems Analyst - New Haven, CT – November 2006 to June2008

Helped roll out new VOIP world-wide changes testing and analyzing issues as they arose

Hardware Break-fix Manager

AT&T - New Haven, CT - February 2004 to May 2006

Manager for lease rollover agreements. Resolved complex hardware issues both the internal company and external lease rollover vendor company experts could not resolve in accordance with business goals and criteria. I represented AT&T working with Dell, HP, Compaq and IBM.

Communications Specialist

AT&T - New Haven, CT - February 2000 to November 2006

Six years of Gold Standard Level II & III Computer Helpdesk experience troubleshooting and fixing AT&T managers IT issues across the country including advance troubleshooting focusing on Software and Hardware support.

Census Survey Statistician - US Census Bureau

Laboratory Assistant - Quest Diagnostic Laboratories

Teacher's Aide and Substitute Teacher - Clinton Public School District

Emergency Medical Technician – State of CT Department of Energy & Environ Protection

Research Assistant/Administrative Assistant - Yale University

Medical Secretary Specialist and Administrative Assistant – Stanford Medical Center

Medial Office Manager - C.J/ Grossbeck, MD Inc. Medical Legal Evaluations

Medicare/Medicaid Administrative to Director - Upjohn Pharmaceutical

EDUCATION

San Jose State University B.S. - San Jose, CA 1980 to 1989

Healthcare Business Analyst in Health Science, IQ-logg Inc. 08/2016

PMP: Project Management Professional– Learn Smart, Denver, CO in progress

EPIC – Denver Health Denver, CO 2015-2016

Microsoft 70-461 Querying SQL, ITU, 02/2017

SQL Certifications - Denver, CO 2016

Cyber security Certification 2015

Network CCNA Training 2014-2015

Microsoft Certified Professional - Lanop IT Training Institute- Milford, CT

Microsoft Office Suite Recertified - Colorado Workforce- Boulder, CO

IT Training – progressive over career in software, hardware, network and security

Physician Assistant prerequisite training

Healthcare coursework at Stanford, UC-Sacramento, UCON, Quinnipiac and more

EMT- Emergency Medical Technician – Middlesex College – Middletown, CT

LICENCES AND CERTIFICATIONS

EPIC Credentialed - 2016

Microsoft 70-461 Querying SQL Certificate - 2017

Business Analyst Program/HL7/ICD-10 – IQlogg, Inc. – 2016

Project Management Program – In progress 2016

SQL Certification – Robust IT - 2016

Cyber security - Ed4Online Certification 2015

Network CCNA coursework - Learn Smart 2015

Re-Certified Microsoft Office Suite, CO Workforce 2015

Microsoft Certified Professional - Lanop Computer - Milford, CT 1999 to 2000

EMT License - Middlesex Community College - Middletown, CT 1996 to 2005

VOLUNTEER EXPERIENCE

Yale Hospital Emergency Room – New Haven, CT

AMR – EMT Inter and volunteer experience – Meriden, CT

Stanford University Hospital- ER/Surgery/General Ward – Stanford, CA

EMT for Clinton Fire Department – Clinton, CT

Good Samaritan Hospital – Internship - San Jose, CA

Red Cross – San Jose, CA

Westminster Town Event – Westminster, CO

Boulder Non-profit Volunteer – Westminster, CO

References upon Request

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