Customer Service Representative
Resume:
Tonya Werts
Far Rockaway New York 11691
*******@*****.***
SKILLS & QUALIFICATIONS:
Microsoft Word, PowerPoint, Excel
Friendly, customer service oriented
8hour and 16hour Security Guard certified
EXPERIENCE:
Allied Barton Security Services
Manhattan, NY
Security Officer
Mar. 2012-present
Sign guest in /out
Activate /Deactivate tags
Sort and distribute mail
Wildcat Service Corporation Manhattan, NY
Field Maintenance Worker Sep. 2011- Jan.2012
Beautified neighborhoods hit by foreclosure market
Removed large debris and garbage from locations normally underserved
Completed 112 hour training that included learning to use the buffer, stripping and waxing machines
Swept leaves and dirt, raked, shoveled snow, laid salt, and cleared sidewalks in all weather conditions
Human resource administration Brooklyn NY
Homeless diversion unit/volunteer Dec. 2010-Present
Provided assistance to case workers
Retrieved and filed records in a neat and orderly fashion
Opened, sorted, and distributed incoming correspondence including faxes and letters
Mount Mariah Christian Academy Brooklyn NY
Volunteer Teacher’s Aide June 2009-Sep. 2010
Tutored and assisted children individually and in small groups to work in tandem with teachers by reinforcing learning concepts.
Maintained safety procedures and precautions while supervising students in classrooms, halls, cafeterias, school yards, and gymnasiums, and on field trips.
Enforced administrative policies during classroom and recess time.
E-Z Pass Staten Island NY
Customer service representative July 2003-Oct. 2007
Consulted with customers by telephone or in person in order to provide information about products and services, take orders, cancel accounts, or obtain details of complaints.
Followed proper procedure and protocol to ensure highest quality of customer service.
Contacted customers to notify them of claim investigation results and any planned adjustments
Referred unresolved customer grievances to designated departments for further investigation
Board Of Education Brooklyn NY
Secretary Nov. 1996 –Aug. 1997
Prepared invoices, financial statements and other documents, using Word, Excel & program specific software.
Filed and retrieved corporate documents, records, and reports.
Greeted visitors and directed them to specific departments or personnel.
EDUCATION:
N.Y. State Dep. Of Education New York, NY
Custodial Maintenance Certificate 2011-2012
Wildcat Service Corporation New York
National Work Readiness Credential 2011
Monroe College Bronx, NY
Associate Degree in Medical Administration 2011
Contact this candidate