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Customer Service Manager

Location:
Murfreesboro, TN
Posted:
November 09, 2017

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Resume:

Marc Cherry

*** ******** **

Murfreesboro, TN ***28

*** -***-****

ac271n@r.postjobfree.com

Objective

Talent recruitment and acquisition professional with experience developing and executing recruiting plans within both agency and in-house settings. Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and on-boarding. Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling and employee referrals

Competitive Advantages

Full-Cycle Hiring Process * Candidate Sourcing/Screening * Interview and Assess Candidates

Behavior Interviewing * Multiple Location Recruitment * Posting Job Opportunities * Database/ ATS * Time Management * Excellent Communicator * Offer Negotiation and Closing * Networking

Professional Experience

2015 – Present Conduent Recruiter

Adhere to the company's vision, mission, culture, and values during all business activities

Recruit, interview, screen, and evaluate candidate strengths compared with client requirements

Develop recruiting strategies and identify qualified candidates through various recruiting tools

Complete necessary pre-employment processes

Gain commitment from candidates for current and future job requirements

Provide accurate, thorough documentation on employees in applicant tracking systems or other documentation tools

Network and maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get employee referrals and other leads

2010 – 2015 Fresenius Medical Care Patient Travel Services

Communicates with current and potential FMS customers and sources by telephone, email and fax

Obtain the necessary patient information to initiate the travel request by interviewing the patient, patient representative, or referral source

Utilizes the appropriate call tracking and patient travel applications to ensure accurate documentation of customer interactions, and travel request

Reviews complaints, issues, and requests to ensure all appropriate information has been obtained

Escalates and refers unresolved issues to supervisor for further investigation.

2008 – 2010 Kelly Services Recruiter

Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs

Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport

Determines applicant requirements by studying job description and job qualifications

Attracted applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites

Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements

Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications

2005- 2006 ACS / Xerox Recruiter

Adhere to the company's vision, mission, culture, and values during all business activities

Recruit, interview, screen, and evaluate candidate strengths compared with client requirements

Develop recruiting strategies and identify qualified candidates through various recruiting tools

Complete necessary pre-employment processes

Gain commitment from candidates for current and future job requirements

Provide accurate, thorough documentation on employees in applicant tracking systems or other documentation tools

Network and maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get employee referrals and other leads

1997- 2005 TKA Plastics Human Resources Manager

Supported Affirmative Action Plan (AAP) compliance and reporting

Administered Supports Orientation for new associates.

Advised and counsels management and associates on various state and federal regulations, company policies and procedures and HR practices in regards to associate and employment issues.

Provided support to plant manager, production manager, and supervisors on associate relations matters, to include investigations, leveraging strategies toward resolution and providing recommendations for counseling/ employment status.

Supported Managers/Supervisors with guidance on employee coaching, corrective action and review/ approval of associate disciplinary paperwork..

Administered/Supports compensation and benefit programs, unemployment claims, and the ICG leave process. .

Administered/Supports HR as liaison with the third party administrator for all Short Term Disability claims.

Administers/Supports HR in maintaining associate records, both paper and electronic files.

Identified and recommends process and policy changes for HR function and programs.

Actively participated in/facilitates various HR task forces.

Education

Middle Tennessee State University

Bachelors of Science Psychology



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