Customer Service Driver
Resume:
Jacqueline E Mathis
Phoenix, AZ. 85035
ac271j@r.postjobfree.com
Objective: Seeking the position in a reputed organization to improve in various aspects and benefit the company in turn. The transferable and interpersonal skills earned from my previous work experiences can benefit me in my prospective work.
Skills:
Knowledge of hand held scanners, and 2 way radios.
Assembly background consists of 12 years experience.
Well organized and highly efficient working in a multi-tasking environment.
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
Excellent interpersonal and communication skills, ability work well under pressure with an excellent sense of priorities with both external and internal customers.
Critical thinker and ability to exercise independent judgment.
Meets expectations for attendance and punctuality, flexibility to adapt to a changing environment.
Experience with cable harness, inspections, wire coiling, and building comments from Schematic Prints.
Experience:
Integrity Staffing, Phoenix, AZ October 2015 – January 2016
*Amazon (Night Focus Coach) Seasonal employee
•Train new hires in departments such as Picking, Packing, Shipping, Receiving, Gift Wrap, & More. Provided one-on-one coaching as need.
•Coaching staff on attendance policies, quality, and productivity expectations. Assist in overtime, payroll and time off requests.
•Work side-by-side with Integrity HR and Amazon managers to make sure shifts ran smoothly and staff had the tools and resources needed to complete task at hand.
•Work additional hours in the week as business needs required.
•Effectively prioritize work to ensure efficiency.
B2B Delivery, Tempe Arizona March 2012-October 2015
Courier/Messenger
Drive vehicles, or use public conveyances in order to reach destinations to deliver messages or materials.
Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
Unload and sort items collected along delivery routes.
Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
Plan and follow the most efficient routes for delivering goods.
Deliver messages and items, such as newspapers, medical instruments, medication, documents, and packages, between establishment departments, and to other establishments and private homes.
Maintains complete accurate documentation of all customer interactions.
Completes transactions including simple adjustments.
Take ownership of each customer while empathizing and prioritizing customer needs.
Collect payment via check, cash, or credit cards.
Norco Delivery, Phoenix Arizona March 2013- September 2014
Route Driver
Efficiently load and/or unload freight using proper freight handling equipment.
Receive and verify dispatch instructions properly.
Conduct pre-trip and post-trip inspection of equipment.
When hauling hazardous material determine any discrepancies in the paperwork, and verify proper placarding.
Communicate with supervision to receive instructions, report delays or safety hazards, and report accident involving the driver or Company equipment.
Complete daily log and all other necessary paperwork.
Collect payment via check, cash, or credit cards.
Engage in interactive dialogue with customers through active listening.
IntelliQuick Delivery, Phoenix Arizona September 2005- May 2009
Route Driver
Analyze and document current and future business needs.
Perform all duties in accordance with company policies and procedures and comply with all federal, state and local regulations for the secure and safe operation of a commercial motor vehicle.
Transport and deliver goods in accordance with the schedule as determined by Dispatcher.
Properly secure loads and ensure loads are within weight limits.
Create overage, shortage and breakage reports as needed.
Collect payment via check, cash, or credit cards.
Ensure excellent customer relations by consistently delivering orders on time and acting in a courteous and professional manner.
Greyhound Bus Station, Phoenix Arizona March 2008- November 2009
Freight & Baggage Shipping/ Claims Department
Matane both incoming and outgoing shipments.
Prepares freight quotes to route freight in the most cost-effective and time efficient manner. A sense of urgency is critical.
Works collaboratively with sales and customer service to understand and coordinate the fright and baggage needs of our customers.
Keeps the corporation updated on current transportation issues, changes to regulations and export documentation requirements.
Make appropriate decisions on behalf of the customer quickly and effectively.
Specialties: 1979 2000
Electronic assembly including scanners, x-rays, LED glass, and epoxy building with pin components.
5 star dynamics cleanroom environment, loading Led glass to go through the process for tolerance
Experience working with a form of acid to clean, running testing machine for finished product.
Assembling component using epoxy building with pin components.
PCB board experience stuffing assembly line, consist of assembling parts according to blueprint went on to inspection, making sure all resistors was in proper place an insert according to color code.
Compliance with QA training of cable harness, made sure all wires were crimped at the right length. Followed protocol made sure no small cuts in the cable everything was tided off at the right designated areas.
Interface data inventory control counting all stock interring quantity into computer, pulling part to be used for daily work production, when working overtime I would work in production with ring insert as we as building boards.
Education:
Phoenix College, Phoenix Arizona Currently Attending
Business Management
Phoenix Vocational Learning Center, Phoenix Arizona January 1980
G.E.D
References: Available upon request
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