Customer Service Technical Support
Resume:
Daniel Parker
Dallas, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Verizon FiOS Technical Support Representative
Telvista - Farmers Branch, TX
July 2017 to September 2017
Providing technical support services to Verizon FiOS customers. Supporting Phone, VoIP, Internet, and TV Kitchen Staff
Dallas Life Foundation - Dallas, TX
May 2017 to July 2017
General Kitchen Prep
Front Desk Clerk/Security
Dallas Life Foundation - Dallas, TX
March 2017 to July 2017
Assisting volunteers and residents with any requests or needs. Answering the phone and dealing with security issues affecting residents or the building.
Barback
Deep Ellum Cafe - Dallas, TX
1999 to 2000
Security Officer
Entertainment Collobarative - Dallas, TX
1998 to 1999
IT Specialist
Pro Staff - Richardson, TX
1996 to 1998
Desktop Support Specialist maintaining PC's in an office environment Customer Service Representative
Volt Technology Group
1994 to 1995
Customer Service in a Microsoft Corporation call center located in Irving, TX. Owner
Spring Valley Systems - Richardson, TX
1992 to 1994
In the early 1990's I ran a small business out of my bedroom building PC's from individual components and then selling them to close associates or through local computer bulletin board systems. This allowed me to develop my technical skills to a higher level for future employers. Education
Information Technology
El Centro College - Dallas, TX
2014 to 2016
Skills
Microsoft Office (10+ years), PC Building (10+ years), Networking (10+ years), Imaging Computers (10+ years), PC Maintenance (10+ years), Software Installation (10+ years), Software Troubleshooting (10+ years), Windows 7
(5 years), Windows Registry (6 years), Customer Service Skills (10+ years), Familiarity With Photoshop (4 years), Powerpoint (4 years), MS Excel (4 years), MS Access (4 years) Certifications/Licenses
Microsoft Certified Professional (MCP)
2014 to Present
Microsoft Access Certified
Additional Information
I have been using and troubleshooting computers and networks for over 20 years. There has not been a single period of time in the past 20 years that I have not been using computers daily in a business or private setting. In the same time period I have been troubleshooting computer related problems for small business, friends and family on a weekly basis.
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