Customer Service Microsoft Office
Resume:
Jasine Treacy
Purchasing Assistant
Orlando, FL
******.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Purchasing Assistant
AA Metals, INC - Orlando, FL
June 2015 to May 2017
Performed Data Entry and Analysis on imported shipments to the U.S. in accordance to U.S. Customs Clearance protocols. Build and maintain relationships with international business partners through courteous and positive communications. Helped uphold and maintain company standards of client service and satisfaction by providing back-office communication between AA Metals, INC and our international partners to problem-solve all document discrepancies for several internal departments.
Proficiency: Windows OS, BAI, Netsuite by Oracle, Remote Access, Microsoft Office Outlook, Word, Excel, Powerwpoint, Cisco Multi-line Phone
Customer Care Representative
Popular Community Bank - Orlando, FL
April 2012 to January 2015
Provide exceptional customer service by addressing all client inquiries in a fast-paced, high call volume environment. Answered inquiries in regards to Checkings, Savings, Money Markets, IRA's, CD's and various Lines of Credit. Access client accounts, private and non-public information to perform client-requested maintenance. Problem-solve complex technical issues as Online Banking Technical Support. Helped meet and maintain a satisfactory service level with a first-call-resolution goal while upholding company standards of client satisfaction and customer service excellence.
Proficiency: Windows OS, Banker's Insight (BI), Customer's Insight (CI), Microsoft Office Outlook, Word, Excel, Powerpoint, Cisco Multi-line Phone
Education
Fine Arts
Contra - San Pablo, CA
September 2009 to June 2011
Skills
Microsoft Office Word, Outlook, Excel, Powerpoint (5 years), Banker Insight (BI), Customer Insight (CI) (3 years), BAI
(2 years), Netsuite by Oracle (2 years)
Awards
Top Call Center Representative Award
April 2014
Awarded to the Customer Care Representative who have shown outstanding customer service excellence while upholding all company standards of courtesy, helpfulness and exceeding all job performance requirements through the highest scored review of the entire Customer Service Center. Top Call Center Representative Award
August 2014
Awarded to the Customer Care Representative who have shown outstanding customer service excellence while upholding all company standards of courtesy, helpfulness and exceeding all job performance requirements through the highest scored review of the entire Customer Service Center.
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