Customer Service Microsoft Office

Karina Shafira

Jalan Menteng Indah VI-D No.*, Medan 20228 Indonesia

+628********** ***********@*****.***

Basic Information

Place and Date of Birth Medan, 29 June 1993

Motivation

I am bachelor of Agriculture, Agribusiness Department. The knowledge and skills that I have acquired during my study and working experience help me to understand and adapt to the working environment. I am a fast learner, dicipline, and can work in the team or individually. Education

Universitas Sumatera Utara, Indonesia Medan, Indonesia 2011 – August 2015

Agriculture, Agribusiness Department

Cumulative GPA: 3.56

Professional Experience

Business Development Officer at PT. Bank Mandiri (Persero) Tbk. Pekanbaru, Indonesia April 2017 – October 2017

Create daily report for 4DX meeting weekly.

Conduct research and analysis to understand industry and organization-specific issues, corporate performance, compensation and rewards practices and trends, global expansion, and best practices in Banking Industry.

Assist Area Head creating product development to increase average balance both CASA and Time Deposit.

Report daily Funding and Lending report from each Bank Mandiri 46 branches in Pekanbaru.

Create new funding program in order to increase new customer and fresh fund.

Analyze data from each Bank Mandiri 46 branches in Pekanbaru. Customer Service Officer at PT. Bank Mandiri (Persero) Tbk Pekanbaru, Indonesia November 2016 – March 2017

Handling customer complains in order to gain customer satisfaction and providing fast solution to customers.

Report daily transaction for all products both insurance and funding products.

Gain new customers through daily marketing activities.

Maintaining existing customers through retention program.

Compile and analyze daily report.

ODP (Officer Development Program) at PT. Bank Mandiri (Persero) Tbk. Jakarta, Indonesia July 2016 – Oktober 2016

A combination of 3 months in-class training (basic banking knowledge) and 1 month on- the-job training in Bank Mandiri's branch.

During this program I studied the whole business running a bank, from credit, funds, treasury, and all its supporting business e.g. risk management, audit, project management, etc.

Organization and Achievment

IMASEP (Ikatan Mahasiswa Sosial Ekonomi Pertanian) Head Organizing Committee of Bina Desa “Composting” Medan, Indonesia January 2014 – April 2014

Coordinate all divisions going according to the plan. Conduct an evaluation of all activities carried out by the board, manage and responsible for all the problems on the implementation of the duties performed by the board. Manager of Dana dan Usaha Freshman Orientation Medan, Indonesia February 2014 – August 2014

Organize and manage about fundraising to run the event. Weekly meeting to make sure that the fundraising is work and meet the targets.

PEMA USU

External Communication Staff Medan, Indonesia

December 2011 – March 2012

Assist the External Communication Manager in handling external newsletter and promotion about every external event. Inform any information to the external by making some activities, publish promotional tools in media. Intern in Public and Marketing Communication Division Medan, Indonesia October 2011 – December 2011

Handle all things related to the internal relations. Make a press release for internal event every month. Manage internal event by making a rundown, manage the D-day, inform to all internal about the event itself.

Skills and Interest

Software: Microsoft Office (Word, Excel, Powerpoint) Language: English (Fluent)

Interest: Swimming, Traveling, Reading newspaper and magazine

Contact this candidate