Customer Service Social Media
Resume:
J U L I A M A L U D Z I N S K I @ G M A I L . C O M 6 4 7 - 8 3 5 - 2 5 0 3 L I N K E D I N . C O M / I N / J U L I A M A L U D Z I N S K I J U L I A MALUDZINSKI
* * * * * U I S D R I V E, M I S S I S S A U G A, O N, L 5 B 2 A 2 P R O F E S S I O N A L H I S T O R Y
iA Clarington Investments Inc. Toronto, ON
Digital, Marketing, and Communications Intern May 2017 – present
• Produce and maintain website materials for internal and external publics
• Proofread website content for quality assurance
• Assist with the creation and editing of business requirements documentation
• Analyze and customize data to track user engagement and KPIs
• Execute online marketing campaigns (sales emails, internal campaign touts, etc.) Earl’s Kitchen + Bar Mississauga, ON
Lounge Server March 2015 – February 2017
• Acted as an ambassador for the brand and performed all duties in a manner promoting the mission and vision of the company
• Facilitated guest retention by building genuine relationships and providing a customized “Earls Experience”
• Engaged in an “It’s Your Business” mentality; taking ownership of driving company sales and reaching personal sales targets
Dean Myers Chevrolet Toronto, ON
Administrative Assistant March 2014 – August 2014
• Periodically updated internal communications using memos, notice boards and intranet
• Wrote and edited business correspondences, such as responses to product inquiry emails
• Conducted online research of prospects to generate leads for sales staff E D U C A T I O N
Seneca College of Applied Arts and Technology (GPA: 4.0) Toronto, ON September 2016 – August 2017
Graduate Certificate in Public Relations – Corporate Communications University of Guelph Guelph, ON
September 2011-June 2015
Bachelor of Arts degree in Sociology
S K I L L S
Extensive knowledge of
Microsoft Suite
Applications:
Word
Excel
PowerPoint
Outlook
Proficient with daily use of
social media platforms:
WordPress
YouTube
Google+
Tumblr
* H O O T S U I T E
P L A T F O R M
C E R T I F I C A T I O N *
J U L I A M A L U D Z I N S K I @ G M A I L . C O M 6 4 7 - 8 3 5 - 2 5 0 3 L I N K E D I N . C O M / I N / J U L I A M A L U D Z I N S K I J U L I A MALUDZINSKI
2 8 4 L O U I S D R I V E, M I S S I S S A U G A, O N, L 5 B 2 A 2 E X P E R T I S E
Writing
• Composed numerous media advisories and releases for product launches, event announcements and financial results
• Created communications plans for Steam Whistle Brewery and Starbucks, with experience writing executive summaries, situational analyses and evaluations, and determining target publics, campaign objectives, tactics, budgets, and timelines
• Took on the role of editor-in-chief, proofreading all team projects before final submission
Social Media
• Designed a blog on WordPress, integrating Facebook and Instagram to generate traffic
• Produced original content, as well as curated material from various online sources
• Performed social media audits to track key performance indicators (KPI’s) Media Relations
• Worked with a team to conduct three media conferences for campaign launches and crisis response
• Selected locations, allocated budgets and compiled media lists in a timely manner
• Developed a thorough understanding of how to prepare speakers by drafting speeches and anticipated questions
Event Planning
• Adhered to key deadlines to organize a networking seminar for Seneca College students in March 2017
• Utilized an extensive understanding of event branding and promotion and how to source sponsorships, identify speakers, facilitate registration and book venue and catering to ensure event success
Research
• Conducted studies for Greater Toronto Airways and March of Dimes Canada using qualitative and quantitative research methods
• Analyzed primary and secondary market research to achieve research objectives
S K I L L S
Collaborative Problem
Solving:
experienced in mitigating
team discussions
Organization:
ability to prioritize multiple
responsibilities while
producing quality work
Customer Service:
exhibited through years of
success in customer service
and hospitality industries
Team Building:
comfortable determining
strategies to motivate a
team and encourage
cohesiveness
Time Management:
highly capable of setting
and meeting strict
deadlines
Contact this candidate