Customer Service Administrative Assistant

CANDACE PRICE

OBJECTIVE

To join an organization where my talent for solving complex problems in a fast paced environment, creative vision, top notch organization skills, ability to handle multiple projects/tasks under tight deadlines, exceptional interpersonal skills and extensive use of all payroll and Windows/SAP operating systems will be utilized to its fullest potential.

SUMMARY

Accomplished office professional, capable of handling a wide range of functions and consistently producing top-quality work. Proactive and driven, "take-charge" professional with success providing exceptional results and support. Work effectively in a fast-paced environment and consistently prioritize tasks and meet deadlines. Superior initiative, attention to detail, follow-through skills, and strong analytical and organizational skills.

EXPERIENCE

2013 – Present ADP – Payroll Specialist, FPC/Sales Support Representative Alpharetta, GA

Payroll Specialist – FPC/Sales Support Representative

Assist clients with payroll and tax issues, assist in running payrolls, etc. Set up client payroll accounts. Use multiple service platforms to research payroll and tax issues and pull reports for clients regarding tax filing, payroll, etc. Resolve issues for clients such as payroll support, running payroll, assisting with tax issues and entering/updating information within the payroll platforms. Aid clients with their compliance inquiries and work directly to resolve and help client timely. Provide quality support to clients and district managers and within the team. Review lost accounts in depth and assist in bringing clients back on board. Assist in researching and sending sales leads and follow-up. Work closely with members of team to provide optimal service for clients. Provide email and phone support for the Sales Helpdesk and CPAs.

2012 – 2012 NCDR, llc. Marietta, GA

Executive Assistant, Clinical Operations

Closely work with the Chief Dental Officer, Chief Operating Doctor and VP of Clinical Operations handling all administrative duties and business affairs. Interact daily with high level dental professionals and high level corporate executives. Schedule and maintain an extensive calendar of appointments and meetings, handle all travel arrangements and expenses. All logistics for large scale meetings, board meeting and events. Generate and maintain detailed spreadsheets, databases, presentations, columns and highly confidential and documents. Assist with the EHR enrollment process; manage CPM folders and reports for regional dental directors as well as general office support responsibilities.

2009-2012 Cherokee County School District Canton, GA

Administrative Assistant, Technology

Support the Superintendent of Technology/Assessment, the Lead Network Analyst and the Director of Special Projects & Inventory along with the 60+ technology specialists and staff. Generate and maintain detailed spreadsheets, large databases, complex presentations, daily/monthly reports and maintain all personnel files. Compose highly confidential correspondence, documents & testing information. Maintain technology requisitions and PO’s for equipment, software, hardware, etc for a 37,000+ student/4,500+ employee school system. Daily interaction with high level educational professionals, parents, educators, vendors and corporate executives. Schedule and maintain an extensive calendar of appointments and meetings. Handle multi-line phones, and all general office support responsibilities. Work daily in all Windows applications.

2006-2009 Kimberly-Clark Corporation. Roswell, GA

Human Resources - Executive Administrative Assistant

Closely worked with the VP of Human Resources, LAO handling all administrative duties and business affairs. Interact daily with high level internal and external Human Resource professionals and high level corporate executives. Generate and maintain detailed spreadsheets, large databases, complex presentations, daily/monthly reports and maintain all personnel files. Compose highly confidential correspondence and documents. Administer verification letters, enter and approve payroll, multi-line phones, and all general office support responsibilities. Work daily in SAP and POLARIS and salary planning. Facilitate and manage the annual LAO Internship Program which in 2008 had over 25 interns. Schedule and maintain an extensive calendar of appointments and meetings; and handle all travel arrangements and expenses for Vice President and large staff, including commercial and private corporate plane details and requests. Organize, plan and handle all logistics for large scale international meetings and events. Team Lead for other Administrative Assistants.

2005-2006 Angelyn Staffing, Inc. McDonough, GA

Executive Administrative Assistant/Human Resources

Administered all workers’ compensation, unemployment claims, benefits administration, as well as payroll, document preparation, and general office responsibilities. Personnel management and placement consulting. Maintained all personnel files and databases, created and maintained spreadsheets, databases, presentations, reports and proposals. Worked with the CEO handling all administrative duties and business affairs, and gave continuous support to corporate headquarters and two satellite offices. Scheduled and sustained calendar of appointments, meetings and travel arrangements for CEO.

2002 - 2004 Encompass Group, LLC McDonough, GA

Customer Service Representative/Sales Assistant

Performed customer service for the most productive region in the company. Managed large monetary transactions, all orders and service for these accounts. Maintained a clear line of communication with customers and sales representatives and established strong relationships with each. Used AS400/SAP plus all Microsoft applications expertly, answered high volume calls and faxes, maintained databases, spreadsheets, reports, etc.

1998-2000 Georgia Lighting Atlanta, GA

Accounting/Customer Service Manager

Promoted several times in my tenor, AP/AR, accounting, including data entry, customer service coordinator, customer service manager.

EDUCATION & LICENSES

1998 Clayton State University Morrow, GA

1993-1996 Kennesaw State University Kennesaw, GA

1997-1998 Emory University, Radiology Technology Atlanta, GA

ACCREDITATIONS & VOLUNTEER

FPC – American Payroll Association

Notary Public, commission expires September 25, 2021 – American Association of Notaries member

Cherokee Youth Football Association, North Cherokee Youth Softball Association, “Give a Kid a Chance”, Several local charity and church event(s) volunteer and coordinator

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