Jacob Rentz

*** ******** ******* 512-***-****

Kyle, TX 78640 ac26gn@r.postjobfree.com

SUMMARY

A highly skilled Network Specialist with over 8 years of experience working with Cisco equipment. Experience configuring routers and switches, upgrading software, and monitoring traffic and network connectivity. Flexible and focused with effective problem solving abilities that maximize efficiency and reduce implementation and operational costs.

Configured and installed network equipment in Texas Army National Guard Armories

Assisted users remotely in resolving connectivity issues

Troubleshooting network equipment remotely using various network tools, i.e. Solarwinds, Cisco Prime, and ISE

PROFESSIONAL EXPERIENCE

State of Texas, Health & Human Service Commission

Sr. Network Specialist Mar 2016 – Present

Monitor network with Solarwinds; troubleshoot tickets assigned through Remedy. Apply template configurations to network equipment for network upgrade. Send ASA change request to appropriate personnel for approval, apply changes to Cisco ASA after approval. • Installation, service, and maintenance of core switches, routers. Troubleshoot network issues using Cisco Prime, ISE, and LAN controllers. Maintain the Local Area Network (LAN) and its connection to the Wide Area Network (WAN) across shared networks. Assure that user support is conducted on a timely basis and in a courteous manner. I am the lead for network changes in AWS. I make routing changes that pertain to AWS, i.e. change routing tables in AWS and routing changes in our network for AWS.

Selected to resolve more advanced technical tickets due to knowledge and performance

Selected as Lead for network changes for Amazon

Adecco / Capgemini

Network Tether (contract ended) Aug 2015 – Jan 2016

Entered customer voice and data tickets into AT&T’s ticket system. Answered customer calls regarding various computer issues; assisted customers in resolving computer issues according to Knowledge Base Articles. Routed tickets to appropriate resolver groups and elevated tickets that required higher level assistance. Submitted issues to Knowledge Management that did not have a Knowledge Base Article.

Stayed within a time limit to ensure that SLAs were met

Commended by customers for outstanding customer service

Texas Army National Guard

Network Specialist Jul 2009 – Mar 2013

Designed and implemented network solutions for National Guard Armories. Ensured that network configurations are within DOD specifications. Monitored the statewide network for connectivity issues.

Assisted in developing router and switch configuration that met DOD specifications. Reported outages and assisted with troubleshooting WAN connections with the outside carriers. Programmed, analyzed and worked on all switch routing, translations, operating and database management systems Troubleshot and resolved customer trouble tickets. Assisted in WAN upgrades. Upgraded armory and local LAN networks. Assisted subordinate units with troubleshooting their network issues. Reported major night issues to supervisor every morning. Configured TACAS servers and implemented a failover server. Worked almost exclusively with Cisco switches and routers in Iraq and stateside.

Developed and implemented and VoIP failover for Texas Army National Guard Armories & HQs

Refreshed 15 Armories networks

Deployed to Iraq in 2010; served as the night Network Tech for U.S. Division South

Used Wireshark for traffic analysis

Jacob Rentz (continued) Page 2 of 2

512-***-****

Bastrop ISD

Network Tech Nov 2007 – Jul-2009

Only Network Tech for Bastrop ISD; responsible for the network throughout the school district. Configured Cisco routers and switches, as well as SMC and Network Extreme switches. Configured Cisco Wireless Access Points and trunk lines between Cisco, SMC, and Network Extreme switches. Configured EIGRP routing on the core network. Worked with users to resolve their connectivity issues; troubleshot Cisco Wireless controller.

Implemented VLANs on 12 school campuses

Used Wire Shark to track down computers that were running P2P programs

Configured all the routing between the administration building and the school campuses

EDUCATION

Bachelor of Business Administration; 2003

Double Major: Business Management and Computer Information Systems

Texas State University, San Marcos, Texas

Cisco Certified Network Associate (CCNA) March 2017 – March 2020

Cisco Certified Entry Networking Technician (CCENT) Dec 2016 – Dec 2019

Cisco Certified Network Professional (CCNP) Expected Dec 2017

PROFESSIONAL AFFILIATIONS

2017-Present: Member, Cisco-nnect Network Group

2017-Present: Member, Disabled American Veterans

2014-Present: Alumni, Wounded Warrior Project

HONORS AND AWARDS

Army Commendation Medal

Army Achievement Medal (4)

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