Customer Service Microsoft Office

Katelyn M. Tworkowski

**** ****** **, ************, ** 32210 ● 904-***-****● ************@*******.***

Technical Proficiency

Highly proficient in several technology platforms and applications, including:

● Microsoft Office suites:

Word

Excel

PowerPoint

Outlook

● Adobe suite:

Photoshop

● Estart Time Keeping software

● Exception Manager software

● Production Support Tools software

● Where’s My Tech appointment keeping software

● CRM system

Experience

Tropical Smoothie-Jacksonville, FL March 2017 to Present

Interacts with crew members, customers, and vendors, delivers unparalleled hospitality to each customer.

Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafe's standards.

Uses our sanitation practices to handle and prepare food.

Sets up and monitors food and smoothie work stations.

Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the café.

Follows the steps to operate the register including taking customer orders, accurately handling cash and being responsible for the drawer.

Performs any additional tasks necessary to run the café.

Convergys - Jacksonville, FL JULY 2015 – Feb 2017

Customer Service Representative- Baymeadows Location

● Excellent Customer Service skills and ability to resolve complex customer issues involving multiple accounts.

● Excellent listening skills with the ability to acknowledge the issue, display empathy and concern.

● Analyze the root cause and assure a resolution in a timely manner.

● Ability to multi-task.

● Strong oral and written communication skills.

● Excellent computer skills; ability to navigate multiple screens and programs.

● Use decision support tools to respond to common customer work/service order inquiries and requests.

● Processing Orders from the work list requiring investigating and correcting errors in orders.

Winn Dixie - Jacksonville, FL Jan 2014 - July 2015

Cashier/General Manager/Deli Associate - San Jose Location

● Interacted with customers and accepting payment from them for products and services provided.

● Demonstrated ability to switch roles quickly between performing major tasks and attending to the needs of customers.

● Responsibilities also included taking Deli orders, receiving money and carrying out suggestive selling.

● Managing and balancing cash drawer for end of night shifts.

● Tasks scheduled for closing period may include clearing of trash, cleaning the front station, and restocking, among other duties.

Education

Mandarin High School

2011-2015

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