Imadeldin Musa

Mobile : 425-***-**** Email Address : ac267f@r.postjobfree.com

Marital Status: Married Nationality : Sudanese

System Administrator

PERSONAL STATEMENT

Seeking a fulfilling and challenging position that allow utilization of my skills and provide experience in the network and system engineering areas of Information Technology.

EDUCATION :

Bachelor of computer science 1994-1998,Pune University, India

Diploma in Networking 1998-1999,Prime System Institute, India

Diploma in RDBMS (Oracle) 1998-1999,Access Computer Academy, India

MCP (Microsoft certified Professional (Windows Implementation) Windows Server 2003

MCITP Windows server 2008

TECHINICAL EXPERTISE :

Networking Basic

Trouble Shooting Expert

PC Support Expert

WORK EXPERIENCES Qatar Chamber of Commerce System Administrator 2001-Upto 31/01/2017

Outline a description of duties and responsibilities:

To take all calls from users (requests and incidents), process the request, analyze, diagnose or solve the incidents or have them solved.

Installation and configuration of Servers, Desktop Machines, Printers & Network Peripherals.

Configuring & Managing Active Directory users accounts.

Maintenance and Troubleshooting of Active Directory.

Managing and Implementing Group Policies for Organizational Units.

Analyzing and resolving faults, ranging from a major system crash to a forgotten password.

Updating antivirus and OS patches.

Providing support to all electronic mail browsers like Outlook Express, Microsoft Outlook.

Providing complete Anti-virus support to various clients of company.

To undertake the supplementary tasks necessary for the service to function (statistics, service quality indicators, product follow-up, and follow-up of helpdesk tools).

To report critical points that hamper smooth operation of the IS (recurring problems) to technical or line management and draw the latter’s attention to the problems caused.

To design and update the service-desk process, define operating mode with the users and the group, provide the service at the local level.

To listen to, quality and anticipate client needs (Hardware, software, and services).

To steer the service level (availability, performances, costs) and related indicators.

To assist users, diagnose and qualify complex operating anomalies, propose solutions (in terms of information/training or in terms of technical resolution).

To act as focal point of contact for maintenance contract(s) for IT hard-and softwares and the service contracts and supervise the services rendered.

To ensure and/or steer the logistics activities (movements, stock, consumables, software licenses hardware loans) and manage the computer population.

Managing and maintaining domain controller of an entire Chamber where almost everything is Active directory integrated.

Managing and maintaining Exchange server of the Chamber (a complete messaging solution for the organization).

Managing and maintaining file server, print server and FAX server.

Granting the requested access to department/user shared folder as requested.

Installed and configured and assembled many physical servers like HP, SUN, and Dell .

Install, administer and support Windows 2K3 & 2k8 Network Infrastructure that is based on IBM,Dell and Hp/Compaq Servers.

Provide overall technical support assistance to the entire LAN and computer labs .

Configure network services and maintain software packages. Configure network devices such as routers, switches, and hubs of Cisco, 3Com.

Administer LAN activities such as creating user IDs, maintaining the critical back-up records, providing support for applications and printers, applying group policies to restrict the range of control for standard users, and maintaining DHCP and DNS records. Monitor network and Internet performance on ADS and ISA Servers.

Install, maintain and manage Symantec Endpoint Antivirus package. Install, configure, and troubleshoot Computers .

Doing AV System Support for Qatar Chamber

Familiar with Cisco IP Telephone

Acting Head of IT Dept from 2010 till 2017

Ocean Computer Technology Hardware Engineer 1999-2001

Outline a description of duties and responsibilities .

Trouble shooting of Computers,Printers problems.

Software Installation.

Prime System Hardware Engineer 1998-1999

Outline a description of duties and responsibilities

Teaching Hardware.

Computer Skills

Skills

Skill Name

Skill Level

Operating System

MS-DOS and MS Windows 95/98/XP/Vista/Win7/Win8/Win10

MS Windows2000 /2003/2008 /2012 Prof./Server

Expert

Databases

MS Access, Oracle

Intermediate

Networking

TCP/IP, LANS, WANS, and Cisco routers and switches

Expert

Internet

Browsing and email Solutions. ISA and Exchange

Expert

Personal Key Competences :

Proactive and Fast Learner, with Strong Communication and leaderships.

Able to take responsibility for actions and outcomes and persist despite obstacles .

Customer Service Support .

And Training Courses .

INTERESTS :

Reading

Internet Surfing

REFERENCES:

Available upon request

Contact this candidate