Manager Network
Resume:
Rio Rancho, NM *****
Mobile: 704-***-****
**********@*****.***
Clint Kuper
Objective:
To obtain a position that will use my years of experience in maintenance and operations of Wireless networks, driving Site Acquisition efforts, management of Switch\Data Centers, high focused Project management and leveraging relationship to further organizational goals.
Experience:
March 2010 – October 2017 T-Mobile New Mexico Albuquerque, NM
Engineering Market Manager\GM – El Paso\New Mexico\Southern Colorado
Leading high performance teams including RF Engineering, Development, Field\Switch Operations, Project Management and Inventory Logistics
Developing and Maintaining preventive and reactive programs of Critical Environmental Systems supporting our Switching\Data Facilities
Instituting programs for maximizing employee satisfaction and staff development
Responsible for preparing and managing annual Budgets: Operating (43M) and Capital (50M) budgets
Driving Customer satisfaction key performance indicators driven by network performance
Communicating vision and setting challenging goals designed to grow the business as well as driving results to meet or exceed the given goals
Perform executive escalations, root cause analysis reviews and network reporting
Accountable for timely deployment of new Cell Sites, Small Cells\DAS, Network expansions, Transport facilities and new technologies
Successful in Vendor management, developing contracts w\ scope of work, developing Request for Quotes and managing to Service Level Agreements
Built strong relationships with Regional and National teams to support customer experience and network improvement initiatives
Supporting advanced troubleshooting
Acted as Risk Management\Safety Liaison for West Region
Key Accomplishments
Lead team through implementation of multiple technology evolutions
Leading the growth our Market presence from 397 to 603 Sites with 90% LTE overlay
Building strong relations with Regional & Sales partners to assist in growing our business
February 2008 – March 2010 T-Mobile Carolinas Charlotte, NC
Senior Manager of Network Operations
Managed daily activities of 70 Field and MSC network operations employees.
Ensured employee satisfaction and staff development
Prepared and managed operating and capital budgets
Developed Customer satisfaction key performance indicators which were driven by network performance
Implemented, consolidated and oversaw the operations of multiple Switching facilities
Set challenging goals designed to grow the business and driving results to meet or exceed the goals
Responsible for timely deployment of new cell sites, network expansions and new technologies
Built strong relationships with regional and national engineering and operations groups to support customer experience and network improvement initiatives
Responsible for periodic and scheduled status reporting of network activities
Point of Escalation for Network Issues
Key Accomplishments
Successfully completing the transition of the SunCom properties to T-Mobile USA in a 6 month period.
Consolidating 6 Switching facilities into 2 locations
Oversaw the development team for the execution of 100 3G augmentations
October 2001 – January 2008 SunCom Wireless Richmond, VA
Director, Wireless Operations
Developed strategic plans for SunCom’s field and MSC Operations.
Managed Network Operations Center personnel and operations
Developed and oversaw implementation of Safety programs
Managed SunCom’s Fleet and Utility programs
Managed and developed a staff of 87 associate
Preparing and managing capital and operating budgets
Responsible for maintaining service levels to ensure customer satisfaction
Developed and oversaw the implementation of Standard Operational Procedures
Maintained and documented Critical Environmental Facilities systems and ensured Regulatory compliance
Responsible for timely deployment on new cell sites, network expansions and new technologies
Lead Disaster Recovery activities for network operations
Responsible for vendor management for large implementation projects
Key Accomplishments
Managed a 1025 site GSM overbuild project
Managed the installation and integration of the first Ericsson Call Server in North America.
Overseeing the integration of a UMTS Core and 813 Node B’s in 2009
Participated in the due diligence process which lead to the successful sale of SunCom
1998 – 2001 Nextel Communications Michigan/N. Ohio
Network Operations Manager
Responsible for Field and Switch Operations for Michigan and Toledo, Ohio iDEN markets
Responsible for construction, operations and maintenance of a network consisting:
(3) Physical Switching Facilities
(7) Nortel DMS mobile switch and (1) Alcatel-Lucent 5ESS
(56) Motorola Base Station Controllers (BSC)
(1) DAP/Cisco complex
(700) Base stations/Cell Sites
(34) field and network operations associates
Performed the hiring, evaluation and training of technical staff
Provided quarterly procurement forecasts
Developed KPI for Network operations
Developed operating procedures and escalation processes
Developed and implemented survivability programs for Switching facilities
Participated in network design planning
Supported National and Regional Nextel initiatives
Performed Operations reviews for executive management teams
Participated in National and Regional strategic planning
Key Accomplishments
Oversaw the implementation of 6 Nortel Switch and 1 Lucent Switch
Oversaw the construction of a green-field MSC\Data Facility
Developed Leaders that have pollinated across the Wireless industry
1993-1998 Triad Cellular Minnesota
Engineer Manager
Responsible for the operations and deployment of a start-up Cellular Network
Responsible hiring and training of technical staff
Responsible for network design
Responsible for Site Development/Construction activities
Responsible for interconnect ordering and negotiating agreements
Responsible for creating dial plans for least cost routing
Responsible for market forecasting and procurement
1989-1993 General Cellular Corporation CA,IA,NE,SD
Field Operations Manager
Oversee installation and integration of Cellular base station and switching equipment
Responsible for contracting and overseeing tower construction
Perform routine and preventive maintenance
Ensure network availability
Support sales
1986-1989 United States Navy
Avionics technician (AQ)
Supported F-14 fighter’s communication, fire control, navigation and radar systems
Responsible for performing routine and preventive maintenance
Responsible for troubleshooting complex system failures
Honorable Discharge, Armed Forces Expeditionary medal
Education:
2005-2015 Bachelor of Science in Technology (University of West Alabama)
1986-1987 United States Naval Avionic Technical Training
1982-1986 East Nicolaus High School - East Nicolaus, CA
Personal:
Married 26 years
Willing to Relocate and travel
Motto: "Positive Things Happen for Positive People"
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