Customer Service Human Resources

Shawniece Bascom *** Walker Street, Apt. ***

Cliffside Park, NJ 07010

Email: ***************@*****.***

Mobile: 201-***-****

EDUCATION:

Bloomfield College, Bachelor of Science December 2016

Major: Business Administration- General Management

GPA: 3.3/4.0

Montclair State University, MBA September 2017- Present

Major: Human Resources

EMPLOYMENT:

Human Resources Administrative Clerk, Salson Logistics, Newark NJ September 2017- November 2017

Enter new hires into ADP for processing

Enter new hires into E-Verify system

Process new hire paperwork for incoming warehouse workers, office personal, and drivers

Conduct new hire orientations for new drivers

Issue ID cards for new employees

File and manage sensitive employee paperwork

Senior Teller/Bank Custodian, JP Morgan Chase, Ridgefield NJ October 2015 – September 2017

Greeted and guided customers in a friendly and professional manner

Assisted clients’ with deposits, withdrawals, purchases, payments along with any other banking activities

Managed everyday cash levels as well as incoming and outgoing shipments

Cashier/Merchandise Associate, Home Goods, Edgewater NJ March 2013 –September 2015

Viewed system to identify sales items and perform markdowns on merchandise in store

Assisted customers with buying decisions

Promoted organization’s programs such as score-cards, and private label credit card alike

Trained new associates as a “shrink mentor” in recognizing actions indicative of attempts to steal merchandise

Computer Lab Assistant, Bloomfield College, Bloomfield NJ November 2012 –March 2013

Monitored computer lab to ensure that every student signed in and the lab remained clean and quiet for student use

Monitored student activities while in computer lab for the purpose of maintaining a safe environment that is conducive to learning

AWARDS:

Bloomfield Scholarship Fall 2012- Fall 2016

Community Service Scholarship Fall 2012- Fall 2016

Dean’s List Spring 2016 – Fall 2016

SKILLS:

Team oriented, organized and hard working

Strong communication skills

Ability to interact with a wide variety of people

Experienced in providing quality customer service

Strong computer skills: Windows, PowerPoint, and Microsoft Word

Understands importance of great customer service

VOLUNTEER EXPERIENCE:

Program Chaperone, Starlet Academy, Paterson, NJ November 2014- June 2015

Dedicated to showing inner city kids in Paterson ranging from the 3rd to 4th grade that life is more than what they witness on the streets.

Accompanied children on educational field trips in order to provide them with the opportunity of experiencing various events

Provided kids with the opportunities to build new friendships

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